Customer Relationship Partner
3 months ago
Happy Days Nurseries is a leading early years provider operating 18 nurseries across South West England, providing exceptional childcare to families for over 30 years.
We are seeking a Customer Relationship Partner to join our busy Sales and Marketing Team
The role of the Customer Relationship Partner is crucial in ensuring our potential, and current customers, receive high-quality service and expert guidance and information during the enquiry and enrolment process.
You will be responsible for engaging new and existing customers, ensuring customer satisfaction and building and maintaining trust in our services.
This role will suit someone who has experience in a busy, customer service/advice role, you will be front line contact to potential customers enquiring about our services and have the ability to manage the enquiry process to ensure the customer is provided high-quality information about our nurseries, arrange visits to the setting and follow up to ensure the customer has had the very best experience with us.
You will be IT literate, with experience in using MS Office Products, you will have excellent communication skills (Written and Verbal) and be highly organised.
Previous experience in the early year’s sector would be of considerable advantage.
The role is full-time, all year round, working alternate early and late shifts.
**As Customer Relationship Partner you will -**
- Manage inbound customer enquiries, both online and via telephone, providing customers with key information about their desired setting, such as availability, cost and enrolment process
- Be responsible for engaging with customers by building and maintaining trusting relationships
- Ensure maximum customer satisfaction
- Maintain the core values of the company
- Conduct surveys to determine customer satisfaction and use the findings to improve customer service
- Keep customers updated in order to improve conversions
- Understand customers’ needs and address these
- Liaise with nursery managers to maximise conversions
- Understand the competition to maximise enrolments
- Record and maintain accurate enquiry information
- Process converted customers onto our database
**At Happy Days Nurseries we are proud to offer our successful postholder the following benefits -**
- Competitive remuneration package
- Remote, or part remote working
- Career growth, training and development
- Comprehensive employee assistance programme
- Discounted childcare
Happy Days Nurseries are committed to the safety and wellbeing of the children in our care, as such the successful post holder will be required to undergo a robust vetting process, including an enhanced DBS Check and 5 Years Reference History.
We are an inclusive employer and welcome colleagues regardless of their age, gender, gender identification, race, disability, sexual orientation or religion.
HDNMAN
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Additional leave
- Childcare
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
-
Optometry Partner
3 months ago
Newquay, United Kingdom Specsavers Full timeSpecsavers in Newquay are looking for an ambitious and talented Optometrist to become their new Optometry Director / Store Partner. This is a fantastic opportunity to live your life in a truly beautiful location, whilst doing the job that you love. There’s terrific earning potential, plus you’ll have the chance to build a secure investment for your...
-
Customer and Operations Assistant
3 months ago
Newquay, United Kingdom Watergate Bay Head Office Full timeBorn on the shoreline, land&water evokes that warm glow after time in the elements. Our bath and body products are bursting with pure essential oils and actives. Sustainably sourced. Small batches. Natural and ethical recipes. For fresh skin invigoration and an elevated sense of wellbeing. land&water is a fast-growing brand within the Watergate Bay Hotel...
-
Customer Team Member
3 months ago
Newquay, United Kingdom Coop Full time**Customer Team Member** - Location: Henver Road, St Columb Minor, TR7 3EH- Pay: £12.00 per hour- Contract: 16-25 hours per week + regular overtime, permanent, part time- Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...
-
Reservations and Customer Services Coordinator
3 months ago
Newquay, United Kingdom Beach Retreats Full time**Reservations & Customer Services Coordinator** Do you long to be by the sea and embrace Cornwall’s stunning coastline? That’s where you will find Beach Retreats and over 230 of the finest holidays lets on the best beaches in the county. We’re an award-winning holiday letting agency specialising in properties within walking distance of a...
-
Senior Customer Service Advisor
4 weeks ago
Newquay, United Kingdom Jewson Full timeJewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday...
-
Customer Service and Reservations Specialist
3 weeks ago
Newquay, United Kingdom Beach Retreats Full timeCustomer Service & Reservations SpecialistAre you passionate about the beauty of coastal living? Join our team at Beach Retreats, where we manage a diverse collection of 250 self-catering holiday properties, all conveniently located near stunning beaches.We are excited to offer a remarkable opportunity within our Reservations department. Become a vital part...
-
Customer Service Assistant/supervisor
3 months ago
Newquay, United Kingdom Admiral Slots - Luxury Leisure Full timeHours per week: Customer Service Assistant/Supervisor Hourly rate: £11.50 Shift pattern (if applicable): Evening Shift from 3pm - 11pm. You must be able to work the Evening Shift from 3pm - 11pm. You must be fully flexible from Monday - Sunday to work a minimum of 2 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Customer Service Apprentice
3 months ago
Newquay, United Kingdom RecruitmentRevolution.com Full timeReady for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Customer Service Apprentice to join our Toyota team. We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our...
-
Senior Customer Service Advisor
1 week ago
Newquay, United Kingdom Jewson Full timeJewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday...
-
Senior Customer Service Advisor
1 month ago
Newquay, United Kingdom Jewson Full timeJewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday...
-
Administrator
3 months ago
Newquay, United Kingdom TR2 Recruitment Full timeMy client are a highly proactive company, made up of can-do, positive people and are looking for new talent to complement their current team. Recent expansion is seeing all departments grow, and this is a very exciting time to join the business. Growing from within, there are lots of opportunities to progress, and with their own, in-house training academy,...
-
Reservations and Customer Services Coordinator
4 weeks ago
Newquay, United Kingdom Beach Retreats Full timeReservations & CustomerServices CoordinatorDo you long to be by the sea andembrace Cornwall’s stunning coastline? That’s where you’ll find Beach Retreatsand our portfolio of 250 self-catering holiday lets. Each of our propertieshave one key attribute in common; they are all located within easy walkingdistance to a beautiful Cornish beach.We currently...
-
Graduate Commercial Development Expert
3 days ago
Newquay, United Kingdom Celsius Full timeJob OverviewCompany Overview: Celsius is a dynamic and forward-thinking organization dedicated to fostering a culture of growth and equality.Job Summary: We are seeking a highly motivated and ambitious Graduate Business Development Consultant to join our team. As a key member of our sales team, you will be responsible for driving business growth and...
-
Maintenance Assistant
3 months ago
Newquay, United Kingdom City Facilities Management (UK) Full timeSalary - ** £10.70 ph** - Location - ** Newquay** - Shift Pattern - ** Days** - This is a _ - permanent_ - , _ - vacancy_ - that will close _ - in a month_ - at 23:59 BST_ - . _ **The Vacancy** **Role Title** Maintenance Assistant **Date** **Reports to Title** RMTE Supervisor **Version** v1 **Location** Store specific **Hours of Work** 16 hours...
-
Team Member Kitchen
3 months ago
Newquay, United Kingdom Beds & Bars Full timeWe’re all work and all play - combining a fun-filled, social work environment with professional development and fulfilment. **Your role** Your main responsibilities will be to prepare, cook and present food quickly and efficiently, meet our standards, assist in keeping the kitchen clean, hygienic, and tidy, always, keep up to date with all new products,...
-
Seasonal 3.5t Delivery Driver
2 months ago
Newquay, United Kingdom Booker Group Full timeAbout the role **This is a seasonal temp role working 38 hours per week including Saturdays** Overtime opportunities also available Do you want more local driving and be a valued member of a delivery team? This may be the role for you. Working part time hours you will enjoy a varied role driving locally as well as building relationships with our regular...
-
Seasonal 3.5t Delivery Driver-38 Hours
3 months ago
Newquay, United Kingdom Booker Group Full timeAbout the role Overtime opportunities also available Do you want more local driving and be a valued member of a delivery team? This may be the role for you. Working part time hours you will enjoy a varied role driving locally as well as building relationships with our regular customers. Our drivers are the beating heart of our business and you will play a...
-
Seasonal 3.5t Delivery Driver
3 months ago
Newquay, United Kingdom Booker Group Full timeAbout the role **This is a temporary seasonal role working 35 hours per week with shifts Monday, Thursday, Friday and Saturday** Overtime opportunities also available Do you want more local driving and be a valued member of a delivery team? This may be the role for you. Working part time hours you will enjoy a varied role driving locally as well as...
-
Trade Sales Specialist
2 days ago
Newquay, United Kingdom Howdens Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Kitchen Sales Designer. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to the success of our business.Key Responsibilities:Meet with trade customers to...
-
Kitchen Sales Professional
8 hours ago
Newquay, United Kingdom Howdens Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Kitchen Sales Designer. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to the success of our business.Key Responsibilities:Meet with trade customers to...