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Senior Customer Service Advisor

3 months ago

Newquay, United Kingdom Jewson Full time

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.


We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).


Hours - 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12



Key Responsibilities


  • Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values


  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible


  • Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey


  • Keep the branch looking clean and tidy, to make a great first impression on our customers


  • Maintain stock levels, carrying out regular stock counts


  • Work with colleagues to suggest opportunities for improvement



What's in it for you?


  • Retirement Savings Plan (Pension) - with Legal & General


  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.


  • WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway


  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)


  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover



  • Employee Discount


  • Refer a Friend scheme


  • Wellbeing Centre via WorkPerks


  • New Reward and Recognition programme - launching soon



Required Skills and Experience


  • Previous industry experience preferred but not essential


  • Experience in a customer facing environment


  • Passion for working with people


  • A positive can-do attitude



About us



At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.



If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today