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Administration Assistant

4 weeks ago

Ashford, United Kingdom One Healthcare Full time

**Administration Assistant - FlexiBank**

We've got a fantastic opportunity for an experienced Administration Assistant to join our friendly team at One Ashford Hospital.

Reporting to the Diagnostic Imaging Manager, the successful Administration Assistant will provide a professional reception and appointments system for all modalities in the Imaging Department. You will be the first point of contact in person at the imaging reception desk and on the telephone for patients, hospital personnel, medical staff and consultants. Responsibilities will include:

- providing a high standard of customer service
- liaising with patients and key stakeholders to complete booking requirements
- ensuring our main reception duties and enquiries are handled professionally with a focus on delivering good customer service at all times
- providing administrative support to both the inpatient and outpatient teams, including managing the appointment system, ensuring that patient records and all relevant documentation are processed accurately & assisting with audits

**Shifts**: Typically your hours will be between 8am and 6pm Monday to Friday; occasionally shifts may start earlier or finish later according to the needs of the business.

**Please note: this is a FlexiBank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff during periods of annual leave or absence.**

**Administration Assistant**

**Qualifications**
- GCSE in Maths and English or equivalent qualification

**Experience**
- Proven ability to work effectively in a team environment and independently as required
- Previous administration experience in a business/healthcare sector environment.
- 2 years relevant experience within an administrative or customer service role, including dealing with patients

**Skills**
- Flexibility to respond to the needs of the department
- Excellent customer care skills
- Excellent telephone manner
- Enthusiastic, passionate, and a good team player with a collaborative approach to achieving goals
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Patient orientated with a focus on continuous service improvement
- Energetic, achievement focused and willing to work hard under pressure
- Sound computer skills and confidence in using Microsoft Office Suite
- Organisational skills

**Desirables**
- Experience in a hospital / healthcare environment.

**Administration Assistant**

**About the Hospital**

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

**Our Recruitment Process**

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Ashford Hospital reserves the right to remove job adverts before the closing date.

**Covid-19**

The health and well-being of our patients and staff is our priority at One Healthcare and vaccination offers the best protection against the Covid-19 virus.

We strongly encourage the vaccination uptake as this remains the best line of defence against Covid-19, keeping both our patients and employees safe.

OAH: Administration Assistant

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