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Care Coordinator

3 months ago

Newport, United Kingdom Right at Home UK Full time

**Salary**: £21,000 - £23,000

**Start Date**: Immediate, after notice period.

**Location**:Newport Office

**Hours per week**:42.5 hours p/w with a 30 minute lunch or flexible to meet the needs of the Business

**Hours**:
**Week 1 **- 7am - 3.30pm & **Week 2** - 9.30am - 6pm (Monday - Friday)

**On Call Responsibilities** - 1 in 4 weekend (Friday evening to Monday morning)

**Person Specification**

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home.

Right at Home (Cardiff & Newport) provide _premium quality_ Home Care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. We are actively recruiting an ambitious, driven, and caring Care Co-ordinator for our growing Office in (Cardiff & Newport), to manage and develop the business and ensure compliance at all times.

As a Newport Care Co-ordinator, you will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Main Duties & Responsibilities**
- To be accountable to the Registered Manager for the smooth running of day to day Client/ CareGiver communication
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CIW inspections
- To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure the provision of high quality care services to vulnerable people living in their own home
- To record all new CareGivers and Clients on the system as soon as they are received
- Report weekly KPI’s to the Registered Manager
- To identify and match the most suitable CareGivers for each package
- To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner
- Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
- To plan ahead to cover holidays, training and planned absence
- To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
- To participate in on call duties if required and deliver hands on care when necessary
- To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business

**Person Specification**

**Qualifications & Experience**
- Experience in a customer service setting, building up relationships - Essential
- Use of a scheduling / HR / recording system - Desirable
- Relevant qualification, such as Business Studies or Social Care - Desirable
- Previous Domiciliary Care experience - Desirable

**Abilities, Skills & Behaviours**
- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
- Extremely well organized, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads

We cover the surrounding areas: NP4, NP9, NP7, NP10, NP11, NP16, NP18, NP19, NP20, NP26 and NP44
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics_

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person