Care Coordinator

7 months ago


Newport, United Kingdom Wales England Care Ltd Full time

**Role **- DomiciliaryCare Coordinator

**Location **- Based in Risca

**Salary** - £23,000 to £25,000 per annum

**About the role**:
We are looking for a Care Coordinator to join our team at Wales England Care Ltd. In this role, you will effectively and efficiently manage the delivery of high-quality care services, ensuring that Care Workers are matched to Clients based on the level and type of care they need, along with, when possible, being in close proximity.

**Key Responsibilities**:

- Manage a team of Care Workers ensuring compliance with company and CIW procedures.
- Provide insight into developing, implementing and executing a successful Operational practice across the Care side of the business.
- Responsible for resourcing for new care packages and building on existing packages.
- Improving and maintaining the continuity of care for new and existing care packages.
- Maintain clear, accurate, appropriate and up-to-date digital records for all Clients and Care Workers within your area, using our bespoke system.
- Responsible for cordially resolving customer queries in a timely manner within your area to maintain a positive Company reputation.
- Undertake spot checks and audits to ensure compliance with CIW standards
- Ensure all operations are Company and CIW Compliant.
- Undertake emergency calls where Care Workers are not available
- Complete on-call duties as part of a planned rota
- Help develop the company's Care Worker Community.
- Arrange training and performance appraisals as required.
- Contribute to the growth and service expansion targets set by the business.

**Mandatory attributes and skills**:

- Hold a valid UK driving licence.
- Ideally NVQ/QCF level 3 in Care.
- Two years’ experience working as a care coordinator for a Domiciliary Care Agency.
- Knowledge of CIW Compliance requirements
- Experienced in conducting care assessments, care reviews and being able to motivate care staff.
- Organised, methodical, and good attention to detail.
- Flexible approach to working schedules, roles and responsibilities.
- Team player

**Additional benefits**:

- On call payments / bonus
- Comprehensive training
- Paid mileage
- Ongoing on-the-job support through regular supervision and appraisal
- Professional development opportunities

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Supervising: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)
- Social Care Wales Registration (preferred)
- QCF Level 3 in Health & Social Care (preferred)

Work Location: In person



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