Complex Legal Advisor

2 months ago

Birkenhead, United Kingdom Carpenters Full time

**Hours of Work**:37 hours a week

Core hours Monday - Thursday 9am - 5.30pm

Friday 9am - 5pm

Will consider flexible variations to core hours

**Job Purpose**:
Deal with all aspects of litigated and non - litigated personal injury claims, predominantly RTA claims.

Handling what are generally complex cases dropped from the portal which may be fast and/or low end multi track in value. The claims are complex in nature and time consuming with often overlapping symptoms/injuries, significant pre-existing problems, stayed cases and/or difficult clients. The work is both challenging but rewarding.

The role is to handle these cases to a satisfactory conclusion but more importantly to move these cases from portal to fast track and /or multi track maximising damages and costs.

**Key Responsibilities**:

- Ensure clients (lay and insurance) are kept informed and up to date on a regular basis throughout the life of the claim
- Build a rapport by speaking/meeting with clients when possible to ensure a consistency of service and to ensure insurers loyalty to the Firm
- Check the authenticity and validity of claims by speaking with clients regularly on potentially difficult files
- Build a relationship with clients to minimise the possibility of complaints and to enhance the reputation of the Firm and the service it provides
- Ensure that any relevant insurer is kept updated and fully informed as to the progress of any claims to reduce any potential exposure/liability and to increase saving
- Maintain pro
- active communication with clients (lay and insurance) to ensure all heads of claim are discussed with the client at the outset and throughout the claim
- Obtain all relevant documentation from clients at the outset
- Obtain relevant medical reports and progress claims in a timely manner
- Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible
- Consider, and advise clients on, issues of contributory negligence as and when they may arise
- This role is about driving portal claims into the Fast Track and/or multi track maximising both damages and costs
- Ensure clients receive an excellent level of service and good outcome
- Assist new or less experienced members of the team with any issues in terms of clients, referrers, external agencies and procedure etc.
- Liaise with Team Leader and/or Head of Department to take more contentious files and deal with them under supervision to expand knowledge and experience
- Where applicable increase numbers of multi-track cases within caseload to further develop own level of experience

**Experience & Knowledge**:

- A Solicitor, ILEX qualified or file handler with experience in the personal injury field
- A handler who has had experience of technical Fast Track claims
- A handler who has had experience of dealing with complex claims or claims which are technical in nature
- A proven track record of running a successful fast and/or multi track caseload within a personal injury environment
- Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
- Have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR.
- The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
- The ability to create and foster a “can do” culture to raise efficiency and productivity
- Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge
- Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues

**Benefits**:

- Minimum 25 days’ holiday plus bank holidays
- Hybrid working model (in relevant role)
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy

**Salary**: £35,000.00-£38,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birkenhead: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Refe

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