Aftersales Customer Experience Advisor- Porsche
7 months ago
**Overview of role**:
Porsche are passionate about creating outstanding and memorable customer experiences. Our colleagues are key to this. We are truly proud of the positive, supportive, and inclusive workplace culture that our colleagues create every day.
As an Aftersales customer experience advisor for Porsche, you will support our customers with their enquires and help deliver an outstanding customer experience.
If you are looking to join a team with an inclusive culture and where the nurturing atmosphere means that every day provides new opportunities to learn, then we’d love to hear from you.
**Duties, Responsibilities & Person Specification**:
- passionate about exciting your customers each day and believe in going above and beyond to exceed their expectations.
- Support our customers who phone to make bookings for vehicle servicing and repairs or general enquiries.
- Help us maintain strong customer relations by proactively contacting customers after their visit to our Porsche dealership.
- Work collaboratively with other departments to ensure our customer receives an outstanding level of service.
- Provide key support to our dealership colleagues by maintaining accurate customer and vehicle data.
With full training available from our dedicated Learning and Development team, you don’t need automotive experience to be successful. You’ll just need to:
- Be an excellent communicator
- Be happy to work to set objectives and within agreed timescales.
- Self-motivated, organised with a strong attention to detail.
- Work collaboratively as part of a smaller & wider team
- Approach the role with passion
- Take ownership & accountability
-
Receptionist - Porsche
5 months ago
Cambridge, United Kingdom Jardine Motors Group Full timeAre you a people person who enjoys making customers feel valued and welcome? Are you organised and able to juggle multiple tasks at once? If so, you’ll be a perfect fit at Jardine Motors Group. As a Receptionist at Cambridge Porsche, you’ll be the face of Porsche and often the first point of contact when a customer starts their journey with us. You will...
-
Receptionist - Porsche
6 months ago
Cambridge, United Kingdom Jardine Motors Group Full timere you a people person who enjoys making customers feel valued and welcome? Are you organised and able to juggle multiple tasks at once? If so, you’ll be a perfect fit at Jardine Motors Group. As a Receptionist at Cambridge Porsche, you’ll be the face of Porsche and often the first point of contact when a customer starts their journey with us. You will...
-
Aftersales Advisor- Audi Wimbledon
2 months ago
Cambridge, United Kingdom Marshall Motor Group Full timeJob titleAftersales Advisor- Audi Wimbledon Job referenceREQ10287 Date posted04/10/2024 Application closing dateBlank LocationAudi Aftersales Wimbledon SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description Aftersales Advisor Location: Wmbledon Audi Hours:...
-
Aftersales Service Professional
1 week ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAftersales Advisor Role About the RoleWe are seeking a skilled Aftersales Advisor to join our team at Marshall Motor Group. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring seamless customer experiences. Your primary responsibility will be to manage customer relationships and provide expert...
-
Aftersales Manager
1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole: Aftersales ManagerLocation: Maidstone AudiJob Summary:We are seeking an experienced Aftersales Manager to join our team at Maidstone Audi. As a key member of our aftersales department, you will be responsible for providing day-to-day guidance and direction to a team of Service Advisors, ensuring the highest level of customer care and satisfaction are...
-
Weekend Receptionist
6 months ago
Cambridge, United Kingdom Jardine Motors Group Full timeDo you love providing the highest level of customer service and have previous experience of delivering a bespoke customer journey? If so, you will be the perfect fit for our role as a receptionist at Porsche Centre Cambridge. We love people who take real pride in the work they deliver and enjoy being part of a customer centric team. Porsche Centre Cambridge...
-
Customer Experience Advisor
2 months ago
Cambridge, Cambridgeshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cambridge, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Motor Trade Advisor Position
7 days ago
Cambridge, Cambridgeshire, United Kingdom KPI People Full timeRole Overview:KPI People is currently recruiting for an experienced Service Advisor to join their Aftersales team. As a Service Advisor, you will play a key role in providing excellent customer service and ensuring that vehicles are repaired efficiently and effectively.The ideal candidate will have a minimum of 12 months of experience working as a Motor...
-
Motorcycle Service Advisor
6 months ago
Cambridge, United Kingdom Perfect Placement UK Ltd Full time**County**: Cambridgeshire **Town/City**: Cambridge **Sector**: Service Department, Car Dealership **Salary**: £29000 - £32000 per annum **Job ref**: 128774 **Motorcycle Aftersales Controller - Cambridge** **Basic Salary up to - £29,000, £32,000 OTE.** **Motorcycle Dealership** Our Client, a well-known Premium Motorcycle Dealer Group are seeking...
-
Vehicle Parts Advisor Apprenticeship
6 months ago
Cambridge, United Kingdom Calex Automotive Recruitment Full time**Position Overview**: We are seeking a dedicated individual to join Porsche Centre Cambridge as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the...
-
Group Aftersales Director
2 months ago
Cambridge, United Kingdom Marshall Motor Group Full timeJob titleGroup Aftersales Director Job referenceREQ10445 Date posted11/10/2024 Application closing dateBlank LocationHead Office - Cambridge SalaryUp to £120,000 basic salary depending on experience, up to 50% bonus, car, private healthcare, pension scheme, life assurance plus other associated benefits Contractual hours45 BasisFull time Job...
-
Group Aftersales Director
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Group Aftersales DirectorLocation: Marshall Motor GroupJob Description: We are seeking a highly skilled Group Aftersales Director to lead our aftersales operations across the UK. The successful candidate will be accountable for driving performance, improving processes, and delivering exceptional customer experiences.Key Responsibilities:Review and...
-
Car Parts Advisor
5 months ago
Cambridge, United Kingdom Pembrook Resourcing Full time**Parts Advisor** **Pembrook Resourcing are currently seeking a parts advisor on behalf of their client.** **Duties -** - As a Parts Advisor for our Client, you will play a vital role in providing an outstanding level of service to both the colleagues you work with and the customers you serve. - You will need to have excellent communication skills, with a...
-
Senior Service Advisor
6 months ago
Cambridge, United Kingdom Pembrook Resourcing Full timeSenior Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership. The ideal Senior Service Advisor: Previous experience in a service role is preferred A passion to deliver a high standard of customer service An organised individual who can deal with...
-
Service Advisor
5 months ago
Cambridge, United Kingdom Vindis Group Full time**A Little Bit About Us**: The Vindis Group is seeking to appoint an Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...
-
Director of Aftersales Operations
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time**Role:** Director of Aftersales Operations**Location:** Nationwide with travel across England**Salary and benefits:** Up to £120,000 basic salary depending on experience, up to 50% bonus, car, private healthcare, pension scheme, life assurance plus other associated benefitsAs the Director of Aftersales Operations, you will be responsible for driving...
-
Head of Aftersales Operations and Strategy
3 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeLeverage Your Expertise as our Head of Aftersales Operations and StrategyAs our Head of Aftersales Operations and Strategy, you will play a critical role in transforming our aftersales business into a 'tech-first' and customer self-service model. With your analytical and problem-solving skills, you will foresee potential barriers, provide critique, and take...
-
Service Reception Manager
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are currently recruiting for a Service Reception Manager to join our Jaguar Land Rover dealership in Cambridge.Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.Key ResponsibilitiesProvide day-to-day guidance and...
-
Director of Aftersales Transformation
3 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeTransform Our Aftersales Business as our Director of Aftersales TransformationWe are seeking a visionary leader to drive transformation in our aftersales business, focusing on process improvement, creating efficiencies, and driving superior performance. As our Director of Aftersales Transformation, you will oversee the Trade Parts operation, contact centre,...
-
Service Advisor
6 months ago
Cambridge, United Kingdom Vindis Group Full time**A Little Bit About Us**: The Vindis Group is seeking to appoint an Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...