Rlo/complaints Officer
6 months ago
**We have an opportunity for a Resident Liaison/ Complaints Officer** to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents.
**Key Accountabilities will include**:
- Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
- Ensure a consistent approach to customer care is adopted,
- Manage the Tenant’s Complaints procedures as a point of escalation.
- Maintain and update the on-site Database to reflect on-going works.
**You must have a full UK driving licence with access to a vehicle.**
**You will be** an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
**Thriving places** - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
**Thriving planet** - protecting nature and taking action on climate change by collaborating and innovating with our partners.
**Thriving people** - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
PLACEHOLDER
-
Complaint Officer
2 hours ago
Croydon, United Kingdom Brook Street Full timeWe are looking for an Experienced Complaints Officer to work in the Sopra Steria Croydon Branch. Must have Complaints experience and relevant experience shown on CV. The training will be provide for a week in the Croydon Branch and then working remotely for the remainder. Some travel within the UK on an occasional basis may be required. The Complaints...
-
Complaints Officer
3 weeks ago
Croydon, United Kingdom Adecco Full timeComplaints Officer - Repairs Public Sector - Local Government Temporary Role - 3 months possible extension Full Time - Monday to Friday, 36 hours per week £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week) Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be responsible for...
-
Complaints Officer
3 weeks ago
Croydon, United Kingdom CV-Library Full timeComplaints Officer - Repairs Public Sector - Local Government Temporary Role - 3 months possible extension Full Time - Monday to Friday, 36 hours per week £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week) Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be...
-
Complaints Officer
2 weeks ago
Croydon, United Kingdom Adecco Remote Work Freelance Full timeComplaints Officer - RepairsPublic Sector - Local GovernmentTemporary Role - 3 months possible extension Full Time - Monday to Friday, 36 hours per week£19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be responsible for...
-
Housing Complaint Officer
21 hours ago
Croydon, United Kingdom Service Care Full time**Job title - **Housing Complaints Officer **Location - **Croydon CR0 (hybrid working 2 days from home) **Contract - **Temp Ongoing **Hours** - Full Time **The Role Summary** Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service **Your key duties...
-
Senior Complaint Handler
6 months ago
Croydon, United Kingdom Allianz UK Full timeJob Title - Senior Complaint Handler Department - Customer Service Location - Croydon - Hybrid - 3 days in the office two days at home Salary - £30,000 Bonus - £3000 The role: Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our...
-
QA Complaints Specialist!
20 hours ago
Croydon, United Kingdom Tropic Skincare Ltd Full timeDo you see yourself as a slick, detail-oriented detective who always wants to the know what, why and how, leaving no stone unturned in the process? Have you always considered yourself to be solutions driven with an investigative side and a pragmatic approach? If the answer is yes, then you could be our new **QA Complaints Specialist!** You will become a...
-
Complaints Advisor
3 days ago
Croydon, United Kingdom Allianz Partners Full timeDo you have experience of delivering a high level of exceptional customer care? Do you have experience of responding to formal complaints verbally and through written correspondence? Then this may be the job for you! Our friendly, hardworking and highly customer focussed Operations Support Team is looking for an enthusiastic and experienced individual to...
-
Technical Officer
2 days ago
Croydon, United Kingdom Croydon Council Full timeWe are looking to recruit a Technical Officer to support our Healthy Catering Commitments programme. The role of the technical officer will involve day to day communication with members of the business community providing advice and information relating to the London Healthy Catering Commitment Scheme, investigating complaints, and carrying out...
-
Resident Liaison Officer
20 hours ago
Croydon, United Kingdom Wates Full timeWe have an opportunity for a Resident Liaison Officer to join our team in London. The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.? ? **Key...
-
Resident Liaison Officer
2 days ago
Croydon, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officerrole reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in...
-
Sen Transport Officer
7 months ago
Croydon, United Kingdom Croydon Council Full timeTransport and Travel Assistance in Croydon The Transport Officer will support the team manager to ensure the continued provision of an efficient and effective transport service through: Communicating effectively, verbally and in writing with suppliers, parents/carers, and commissioners to ensure outcomes are achieved. Experience in customer services skills...
-
HR Officer
3 days ago
Croydon, United Kingdom Harris Federation Full time**Summary** Looking to develop your skills and experience in an educational environment? Do you have HR experience or an interest in support HR function in schools? We are currently looking to appoint a HR Officer to support our thriving team at Harris Academy Purley. **About Us** We expect our students to be polite, mature, enthusiastic and demonstrate...
-
Business Support Officer
7 months ago
Croydon, United Kingdom Acorn Education and Care Full time**Full Job Description**: **RESPONSIBLE TO**:Business Support Officer **LOCATION**:Office base (Croydon) **SALARY**:£25,000 to £35,000 (depending on experience) **HOURS**:37.5 hours per week (full year) **CONTRACT**:Permanent WPA is an Educational Welfare provider based in Croydon. They are owned by Outcomes First Group (OFG) who provide a range of...
-
Contract Liaison Officer
19 hours ago
Croydon, United Kingdom Novus Property Solutions Full time**Resident / Contract Liaison Officer** **Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible...
-
HR Officer
7 months ago
Croydon, United Kingdom Harris Federation Full time**Summary** Do you have HR experience or an interest in supporting the HR function in schools? We are currently looking to appoint a HR Officer to support our thriving team at Harris Academy South Norwood. **About Us** **Harris Academy South Norwood** is an extremely popular 11-19 academy. We have 180 students in each year group, a size that enables us to...
-
Advice & Advocacy Officer
7 months ago
Croydon, United Kingdom Croydon Vision Full time**Role title: Advice & Advocacy Officer** **Reporting to**: Project Manager **Weekly Hours**:21hrs - 3days **(onsite and home visits)** **Annual Salary**:£24,000 - £26,000 Pro-rata, 5% Pension **Benefits**: 5% Pension, Parking, Personal Development & more. **Contract Type**:1 year with possible extension **Background**: Everything we do is laser focused...
-
Administrator
2 weeks ago
Croydon, United Kingdom CV-Library Full timeAre you a highly organised and proactive individual with a flair for multitasking? Our client, a well-established company, is seeking a talented Administrator to join their growing team. Job Role and Responsibilites: * Provide full customer services performances to all clients, agents, FD's and internal complaints and/or queries, ensurig you respond...
-
Customer Service Officer
2 weeks ago
Croydon, United Kingdom Adecco Full timeClient Local Authority in Croydon Job Title Customer Service Officer Pay Rate £17.04 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration 3 Month Contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description MUST be available to start 6th January. Key Accountabilities: >To...
-
Customer Service Officer
2 weeks ago
Croydon, United Kingdom CV-Library Full timeClient Local Authority in Croydon Job Title Customer Service Officer Pay Rate £17.04 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration 3 Month Contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description MUST be available to start 6th January. Key...