Housing Complaint Officer

2 months ago


Croydon, United Kingdom Service Care Full time

**Job title - **Housing Complaints Officer
**Location - **Croydon CR0 (hybrid working 2 days from home)
**Contract - **Temp Ongoing
**Hours** - Full Time

**The Role Summary**
Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service

**Your key duties within the role will include**:

- The responsibility for investigating and responding to, complaints that have been allocated to you
- Excellent organisational / case management skills, with experience of prioritising your own workload, ensuring that complaints, dissatisfaction, MP, Councillor or Executive enquires are responded to within required timescales.
- To ensure all complaints and enquiries are dealt with in a professional manner.
- Good interpersonal skills and the ability to remain calm and resilient in any difficult situation.
- Proactively liaise with the complainant to keep them informed about progress and manage their expectations regarding a realistic outcome.
- Having a structured, objective and transparent approach to how you make decisions, being able to assess situations and understand risk
- Application of creative solutions to streamline and improve current processes
- Providing support and participating in special project work as and when required
- I can perform a variety of duties effectively, often changing from one task to another and can manage competing demands.
- Providing a comprehensive response addressing all issues raised by the complainant.
- Being financially capable of raising and monitoring compensation requests and recovering costs from contractor where necessary
- Continuous learning to ensure best practice for complaint handling and resolution
- To act upon feedback from the Service Improvement Team to improve complaint handling, resolution, and offers of redress

**Key requirements**
- Knowledge of the housing sector
- Awareness of the Housing Ombudsman code of practice
- Understanding of Complaints policy and procedure
- A logical, thorough, and analytical approach to problem solving
- Excellent written communication skills - able to present and communicate in a clear, succinct, and compelling manner
- Excellent interpersonal skills, demonstrates empathy with customers and avoids becoming defensive, passive, or aggressive when dealing with conflict.
- Ability to manage customer expectations and be clear about what can and can't be done
- Results oriented, works efficiently and accurately within set timescales

If you are interested in this position and meet the above criteria, please send your CV now for consideration.


  • Rlo/complaints Officer

    3 months ago


    Croydon, United Kingdom Wates Full time

    **We have an opportunity for a Resident Liaison/ Complaints Officer** to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. **Key Accountabilities will include**: - Set up, undertake and manage the Tenant/Customer/Resident...

  • 2 Housing Officers

    3 months ago


    Croydon, United Kingdom Southern Housing Full time

    **The role** Southern Housing have an exciting opportunity for a Visiting **2x Housing Officers** to join our Croydon Team. You’ll join the Neighbourhoods Team which consists of dynamic and diverse people. You’ll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with...


  • Croydon, United Kingdom Albany Housing Full time

    Albany housing is a London based not-for-profit organisation aiming to prevent homelessness. We work closely with vulnerable and socially excluded individuals to help transform their lives. We have a great opportunity for A Housing & Support Worker to join our team and provide support to our residents in the Croydon & surrounding area in view of them...


  • Croydon, United Kingdom Albany Housing Full time

    Albany housing is a London based not-for-profit organisation aiming to prevent homelessness. We work closely with vulnerable and socially excluded individuals to help transform their lives. We have a great opportunity for A Housing & Support Worker to join our team and provide support to our residents in the Croydon & surrounding area in view of them...


  • Croydon, United Kingdom Ability Housing Association Full time

    **Housing & Support Officer Hampshire, Croydon, Merton, Mitcham, Sutton HSOLON1021** Are you passionate about helping people and willing to go above and beyond to deliver an excellent service? Have you worked in a housing and/or support setting and have a ‘can do’ attitude? If so, this could be the role for you. In this post you will be looking after a...


  • Croydon, Greater London, United Kingdom Croydon Council Full time

    To be considered for this role, you must submit your application through Croydon Works.**Applications made on our website will not be considered**As a key member of the Croydon Council team, you will be responsible for enforcing housing and public health regulations. Your duties will include:Conducting site visits to ensure compliance with...


  • Croydon, Greater London, United Kingdom Croydon Council Full time

    To be considered for this role, you must submit your application through Croydon Works.**Applications made on our website will not be considered**As a key member of the Croydon Council team, you will be responsible for enforcing housing and public health regulations. Your duties will include:Conducting site visits to ensure compliance with...


  • Croydon, United Kingdom Allianz UK Full time

    Job Title - Senior Complaint Handler Department - Customer Service Location - Croydon - Hybrid - 3 days in the office two days at home Salary - £30,000 Bonus - £3000 The role: Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our...

  • Housing Officer

    2 weeks ago


    Croydon, United Kingdom Berry Recruitment Full time

    Housing Officer We are looking for a Housing Office to join our clients team based in Croydon. The role will involve assisting Head of Operations with the day to day management Communicate and liaise with all service organisations for the provision of supported accommodation for the tenants Assisting in securing suitable accommodation that meets the needs of...

  • Housing Officer

    2 weeks ago


    Croydon, United Kingdom Berry Recruitment Full time

    Housing Officer We are looking for a Housing Office to join our clients team based in Croydon. The role will involve assisting Head of Operations with the day to day management Communicate and liaise with all service organisations for the provision of supported accommodation for the tenants Assisting in securing suitable accommodation that meets the needs of...


  • Croydon, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: AdministratorJob Summary:We are seeking an experienced Administrator to join our team at Service Care Solutions - Housing. As an Administrator, you will be responsible for providing administrative support to our Housing Association clients.Key Responsibilities:Providing administrative support to our Housing Association clients, including raising...


  • Croydon, Greater London, United Kingdom Carlton Recruitment Solutions Ltd Full time £30,000 - £40,000

    Position: Customer Service Complaints Supervisor Location: Office-based Carlton Recruitment Solutions Ltd is looking for a dedicated individual with a robust background in customer service, particularly in managing complaints and ensuring high levels of customer satisfaction. Role Overview: The successful candidate will receive comprehensive training on...


  • Croydon, Greater London, United Kingdom Clarion Housing Group Full time

    Clarion Housing Group is seeking a dedicated Customer Service and Sales Representative to join our growing team. In this role, you will play a vital part in delivering exceptional customer experiences and driving sales within the property sector. Your primary responsibility will be to provide comprehensive support to customers interested in purchasing...


  • Croydon, Greater London, United Kingdom Clarion Housing Group Full time

    Clarion Housing Group is seeking a dedicated Customer Service and Sales Representative to join our growing team. In this role, you will play a vital part in delivering exceptional customer experiences and driving sales within the property sector. Your primary responsibility will be to provide comprehensive support to customers interested in purchasing...

  • Project Surveyor

    2 months ago


    Croydon, United Kingdom Southern Housing Full time

    **The role** This is a hybrid working role (Minimum two days in the office) which can be based from our office in Croydon. Reporting to the Senior Project Surveyor. Our values are at the HEART of what we do. You will be honest, working with integrity and respect. You will work efficiently and be responsive to business needs. You will inspire colleagues to...


  • South Croydon, United Kingdom Adecco Full time

    Complaints Administrator Croydon (Hybrid working, 2 days office / 3 days remote) 20 hours a week (Mon-Fri, 4 hours a day) £17.54 per hour PAYE ASAP start Duties To provide admin support to the Customer Insight Team To ensure accurate and effective record keeping To manage conflicting responsivities in set time scales To manage multiple inboxes to...

  • Office Coordinator

    5 days ago


    Croydon, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: AdministratorJob Summary:We are seeking an experienced Administrator to join our team at Service Care Solutions - Housing. As an Administrator, you will be responsible for providing administrative support to our Housing Association clients.Key Responsibilities:Providing administrative support to our Housing Association clients, including raising...


  • South Croydon, United Kingdom Adecco Full time

    Complaints Administrator Croydon (Hybrid working, 2 days office / 3 days remote)20 hours a week (Mon-Fri, 4 hours a day)£17.54 per hour PAYE ASAP startDutiesTo provide admin support to the Customer Insight TeamTo ensure accurate and effective record keepingTo manage conflicting responsivities in set time scalesTo manage multiple inboxes to ensure a response...


  • Croydon, United Kingdom Southern Housing Full time

    **The role** We have an exciting opportunity that has arisen to join our dedicated Community Safety team as an ASB Officer. You’ll manage high level complex cases, liaising with local partners e.g., Police, Local Authorities, and other stakeholders. You’ll investigate reports of nuisance, domestic abuse, harassment, or anti-social behaviour made by or...


  • Croydon, United Kingdom Berry Recruitment Full time

    Housing Support Officer RequiredYou will be providing assistance to the area housing team delivering services to the tenants in the south London region.To support all operational activitiesTo complete housing benefit applications & knowledge within the housing benefit system.Conducting regular inspection of housing properties to ensure compliance.Implement...