Contract Liaison Officer

3 days ago


Croydon, United Kingdom Novus Property Solutions Full time

**Resident / Contract Liaison Officer**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

As a result of our success we have an excellent opportunity for an enthusiastic** **Resident Liaison Officer** **to work on our Social Housing Painting and Re-Decoration Refurbishment programs across North London area

**Benefits;**
- Competitive salary
- 26 Days Hols & Bank holidays - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Fleet Van
- Discounted Healthcare Scheme
- Highstreet & lifestyle discounts
- Enhanced Maternity and Paternity pay
- A day paid volunteering per year
- Length of service awards
- Any many more.

**Summary - **Contract/Resident Liaison Officer**

You will act as the ‘voice and face’ of Novus so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential. Dealing with the various enquiries and issues our diverse customer base will have.

The role will involve taking the lead in dealing with customer enquiries and issues relating to the various types of works our Operational team and Sub Contractors perform in our clients residents homes.

The purpose of this role will be to support our Operational team in achieving customer satisfaction through liaison with customers and internal teams to ensure our repair and improvement work is carried out with mínimal impact to the customer.

**Main Responsibilities - **Contract/Resident Liaison Officer**
- To lead on delivering all added value contractual commitments
- Responsible for managing and delivering social value and customer service
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, it is vital that you have a passion to go the ‘extra mile’ for each contract your Liaison role support
- The role will involve taking the lead on dealing with enquiries and issues relating to various types of works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Planning and diarising community, skills and employment initiatives to carry out for the whole year, trying to keep these in line with the Social Value Act
- Establish an effective communications system to keep all the site team informed and maintain good relationships with the customers and construction team
- You will coordinate the distribution of information regarding upcoming works and maintain information concerning contractual commitments
- Carry out site visits with client and customers who may be involved in improvement works
- Providing an overview of current and proposed improvement works
- Dealing with queries, responding to complaints and resolving concerns in a positive manner
- Initiate / generate technical instructions, site notes and other site observations
- Identify possible case studies where we have shown excellent Customer Service and Social Value impact to communicate to our clients and for use in tendering new contracts
- Manage any reporting required for the Contracts this role is responsible for supporting
- Promote all good news stories and all initiatives with Marketing to ensure that we are capturing the good work we do

**Key skills and Qualifications**
- Must have confident presentation and communications skills
- Excellent IT skills, proficient in the use of MS Office
- Must be flexible in hours of work and travel and hold a Full UK Driving Licence

Applications are welcomed from all as we are an Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance company.



  • Croydon, United Kingdom Carrington West Full time

    Are you a Customer Liaison Officer looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project...


  • Croydon, United Kingdom CV-Library Full time

    Are you a Customer Liaison Officer looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project...


  • Croydon, United Kingdom Wates Full time

    We have an opportunity for a Resident Liaison Officer to join our team in London. The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.? ? **Key...


  • Croydon, Greater London, United Kingdom Rev & Regs Full time

    About the RoleAs a Policyholder Liaison Officer, you will be responsible for providing exceptional customer service to all policyholders. This includes responding to LEI claims using excellent written and call handling skills.You will work closely with solicitors, barristers, accountants, and insurance brokers to resolve claims efficiently and...

  • Court Liaison Officer

    2 weeks ago


    Croydon, Greater London, United Kingdom Red Snapper Recruitment Limited Full time

    As a Court Liaison Officer with Red Snapper Recruitment Limited, you will be responsible for working closely with offender managers to ensure that they manage risk appropriately and meet public protection standards.You will also be tasked with accessing and interpreting performance data to identify areas for improvement, as well as proactively managing staff...


  • Croydon, United Kingdom Croydon Vision Full time

    **Please note the salary for this post is Pro-Rata.** **Background & Context**: Everything we do is laser focused on transforming lives, from dependence to independence. We do this through our 3 strands: Purpose, People & Performance. We are all about personal development and keen to recruit the right people to join our team, someone with a passion to...


  • Croydon, Greater London, United Kingdom London Borough of Croydon Full time

    **Job Overview:** Family Liaison Officer - Early HelpAbout the Team:Our team provides support for families across the continuum of need, with a focus on building relationships and delivering outcomes. As a Family Liaison Officer - Early Help, you will play a key role in navigating and brokering families' access to community services.Key Responsibilities:To...


  • Croydon, United Kingdom Axis Full time

    **Role** We are looking for a Resident Liaison Officer to join our team in Croydon. The primary responsibility of this role is to interact with our residents and build a long term positive relationship, ensuring residents are fully involved in any decision making processthat affects their homes. **Key Responsibility** Customer Care: - Proactively respond to...


  • Croydon, United Kingdom Circle Health Group Full time

    **The Shirley Oaks Hospital** in Croydon** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best big...


  • Croydon, United Kingdom Anglian Home Improvements Full time

    An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officerrole reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in...


  • Croydon, United Kingdom Anglian Home Improvements Full time

    An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officerrole reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in...

  • HR Officer

    5 days ago


    Croydon, United Kingdom Harris Federation Full time

    **Summary** Looking to develop your skills and experience in an educational environment? Do you have HR experience or an interest in support HR function in schools? We are currently looking to appoint a HR Officer to support our thriving team at Harris Academy Purley. **About Us** We expect our students to be polite, mature, enthusiastic and demonstrate...

  • Senior Commissioning

    7 months ago


    Croydon, United Kingdom Croydon Council Full time

    **The Opportunity** The post holder will have an initial focus on the care home and domiciliary care portfolio. The work will involve contract performance management, with a strong focus on quality. The post holder will be involved with contract arrangements of existing and new services. Liaison with a wide range of external and internal stakeholders,...


  • Croydon, United Kingdom CV-Library Full time

    Are you a Customer Liaison Officer or Customer Manager looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced  Customer Liaison Manager starting on a contract basis, offering up to £40,000 per annum salary. You will be in charge of building and maintaining effective relationships...


  • Croydon, United Kingdom Carrington West Full time

    Are you a Customer Liaison Officer or Customer Manager looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced  Customer Liaison Manager starting on a contract basis, offering up to £40,000 per annum salary. You will be in charge of building and maintaining effective relationships with a...

  • Technical Officer

    4 days ago


    Croydon, United Kingdom Croydon Council Full time

    We are looking to recruit a Technical Officer to support our Healthy Catering Commitments programme. The role of the technical officer will involve day to day communication with members of the business community providing advice and information relating to the London Healthy Catering Commitment Scheme, investigating complaints, and carrying out...

  • Contracts Manager

    5 days ago


    Croydon, United Kingdom Humres Technical Recruitment Ltd Full time

    ABOUT THE CLIENT Our client, a medium sized, employee-owned M&E contractor with an exceptional client & sub-contractor reputation, work on projects ranging from £100k - £6m across the commercial, residential, education, leisure, health, and pharma sectors, with a strongrepeat client-base.? This is a rare opportunity to join a company that truly values...

  • HR Officer

    19 hours ago


    South Croydon, United Kingdom Harris Federation Full time

    We are currently looking to appoint a HR Officer to support our thriving team at Harris Academy Purley. **About Us** **Main Areas of Responsibility** Line Management - Professional Accountability for Central Administration Manager and Finance Officer - Ensure the performance management processes are rigorous for above members of staff and that appropriate...


  • Croydon, United Kingdom Amazon Warehouse Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison - **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL - **Pay Rate** - £13.70 - **Shift**: Wednesday to Saturday 10:00am to 20:45pm - **Contract Type**:...

  • Rlo/complaints Officer

    6 months ago


    Croydon, United Kingdom Wates Full time

    **We have an opportunity for a Resident Liaison/ Complaints Officer** to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. **Key Accountabilities will include**: - Set up, undertake and manage the Tenant/Customer/Resident...