Resident Liaison Officer

3 weeks ago


Croydon, United Kingdom Wates Full time

We have an opportunity for a Resident Liaison Officer to join our team in London.

The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.?

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**Key Accountabilities will include**:
?Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money

Ensure effective communication with all stakeholders and attend and organise regular progress meetings

Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required

Maintain a complaints procedure and deal with disputes and damage claims.

Attend community events organised

Report all defects to Project Lead and advice on any trends (common defects)

Continually check that our promises are being delivered

We are looking for someone who already has experience with complaints resolution and have good negotiation skills.



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