Customer Service Officer

3 weeks ago

Croydon, United Kingdom Adecco Full time

Client

Local Authority in Croydon

Job Title

Customer Service Officer

Pay Rate

£17.04 an hour PAYE

Hours

36 Hours a week(Mon-Fri)
Duration

3 Month Contract
Location

Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week.

Description

MUST be available to start 6th January.

Key Accountabilities:

>To provide excellent service to all internal and external
customers contacting the Council using a range of
communication methods.

>To put the customer at the heart of all interactions and ensure
where possible, that all customer enquiries, payments and
complaints are resolved at the first point of contact

>Take decisions within established procedures for each
service request including logging, processing and progress
chasing enquiries

>To ensure that customer services delivery is provided in line
with the Customer Service strategy. Customer Service
Advisers will be 'the face' of the Council and thus will
directly impact on the quality of the customer experience
and perceptions of the effectiveness and efficiency of the
Council

>This role will be pivotal in achieving the Council's corporate
target to resolve the majority of enquiries at the first point of
contact regardless of the method of contact, i.e. on the web,
by telephone, email, face-face, or in writing.

>The post holder will be expected to demonstrate flexibility in
working hours and maybe required to work earlier or later
that normal operating hours of the contact centre.

>This also may require evening and
weekend working and/or a change of location with prior
notice. From time to time there may be a requirement for the
post holder to work in another customer service
the environment within the Division.

>Engage with customers using a variety of means
(including social networking sites) to develop and
demonstrate an understanding of who they are and
their physical and emotional needs, including the
differences among customers and the needs of
vulnerable customers

>Engage customers in surveys and participatory
action research methods as partners to design and
review services, ensuring that the customer
viewpoint is incorporated and that they develop the
capacity to understand and develop solutions to
their own problems

>Use customer feedback to make recommendations
for service improvements

>Identify and focus on customers' priorities in all
interactions with them.

>Contribute to and use a centralised customer
engagement system to enable services to plan their
customer engagement activities and customers to
plan which engagement events they can attend.

>Consistently deliver an excellent experience for
customers, ensuring that things are right first time,
whether by telephone, face-to-face, email, web-based, text messaging or written queries

>Proactively respond to and resolve, in a timely and
courteous way, a wide range of queries, meeting
key performance indicators, quality standards and
service level agreements

>To use sound judgement and take responsibility for
obtaining all information necessary to process or
resolve a query, only escalating it to others where
this is appropriate.

>Where necessary, put the customer in contact with
appropriate colleagues or departments, ensuring
required information is transferred efficiently

>Provide a comprehensive information service to the
public, advising on services available from, and the
policies and procedures of the Council, and its
partners which will resolve or inform the needs of
the customer.

>Update customers on the progress of their enquiries
or service requests.

>To receive and process payments made to the
Council, resolve queries within agreed processes to
ensure that the Council receives the benefit of
revenues collected at the earliest opportunity
Take action to deliver the customer promises which
are part of the 'Proud to Serve'

>Provide a comprehensive information service to the
public, advising on services available from, and the
policies and procedures of the Council, and its
partners which will resolve or inform the needs of
the customer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

  • Customer Service Officer

    3 weeks ago

    Croydon, United Kingdom CV-Library Full time

    Client Local Authority in Croydon Job Title Customer Service Officer Pay Rate £17.04 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration 3 Month Contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description MUST be available to start 6th January. Key...

  • Customer Service Officer

    6 hours ago

    Croydon, United Kingdom Adecco Full time

    Client Local Authority in CroydonJob Title Customer Service OfficerPay Rate £17.04 an hour PAYEHours36 Hours a week(Mon-Fri)Duration3 Month ContractLocation Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week.Description MUST be available to start 6th January. Key Accountabilities:>To provide excellent service to...

  • Travel Services Customer Officer

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Travel Services Customer Officer** **Full time, Permanent - Grade 6 (£32,925 - £33,957pa)** We need someone who can hit the ground running, working on a small but busy team ensuring blue badges, disabled persons freedom passes and taxi cards are administered in line with legislation and guidance. In addition to the personal specification, we are...

  • Office Services Coordinator

    3 days ago

    Croydon, Greater London, United Kingdom Service Care Solutions Ltd Full time

    About UsAt Service Care Solutions Ltd, we provide expert facilities management services to our clients. We are currently seeking an Office Services Coordinator to join our team.The successful candidate will have a proven track record in facilities management, with experience in coordinating service requests and ensuring compliance with regulatory...

  • Customer Services

    2 weeks ago

    Croydon, United Kingdom KESS Insurance Recruitment Full time

    **Customer Services - Office Based** **£21,500 + bonus (OTE £27,500)** **Croydon** KESS Insurance Recruitment are working with a Large Financial Services Company based in Croydon. The role is to assist and manage policyholders’ changes and amendments to their financial products and the role is in the main Monday to Thursday 9am to 5.30pm and Friday...

  • Housing Complaint Officer

    1 week ago

    Croydon, United Kingdom Service Care Full time

    **Job title - **Housing Complaints Officer **Location - **Croydon CR0 (hybrid working 2 days from home) **Contract - **Temp Ongoing **Hours** - Full Time **The Role Summary** Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service **Your key duties...

  • Housing Officer

    9 hours ago

    Croydon, United Kingdom Service Care Solutions Full time

    Job Title: Housing Officer Location: Flexible - Main office/hub and remote working Contract: Temporary Hours: Full-time, 37 hours per weekSalary: £20.33 PAYE - £24.27 LTDRole Summary: We are currently seeking a Housing Officer to join a dynamic housing team. You will play a key role in supporting residents, managing tenancies, and ensuring the safety and...

  • Housing Officer

    3 weeks ago

    Croydon, United Kingdom Service Care Solutions Full time

    Job Title: Housing Officer Location: Flexible - Main office/hub and remote working Contract: Temporary Hours: Full-time, 37 hours per week Salary: £20.33 PAYE - £24.27 LTD Role Summary: We are currently seeking a Housing Officer to join a dynamic housing team. You will play a key role in supporting residents, managing tenancies, and ensuring the...

  • Customer Liaison Officer

    6 hours ago

    Croydon, United Kingdom Carrington West Full time

    Are you a Customer Liaison Officer looking for your next role?We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project Teams...

  • Customer Liaison Officer

    4 weeks ago

    Croydon, United Kingdom CV-Library Full time

    Are you a Customer Liaison Officer looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project...

  • Customer Liaison Officer

    4 weeks ago

    Croydon, United Kingdom Carrington West Full time

    Are you a Customer Liaison Officer looking for your next role? We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary. As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project...

  • Customer Service Advisor

    5 days ago

    Croydon, United Kingdom Reed Business Support Full time

    **Customer Service Advisor Required - £22'000 - £25'000** We are currently recruiting for an experienced customer service advisor with the below skills: - Experience providing top level customer service - High communication skills - Must be able to commute into office in Bromley - Good IT skills

  • Office Assistant/customer Service

    1 week ago

    Croydon, United Kingdom GNA Group Full time

    GNA Group are looking for a Fulfilment Operations Executive to work for our client within property sector based in East Croydon. **Main Duties & Responsibilities**: - Processing a series of daily tasks that are integral to the success of the business such as ensuring orders are completed and back with our customers within the agreed service levels -...

  • Facilities Officer

    1 month ago

    South Croydon, United Kingdom Service Care Solutions Full time

    Job Title: Facilities Officer Locations: Croydon, CR0 Contract Type: Temporary cover 1 month + ongoing if required Work Pattern: Full time Our client are looking for a Facilities Officer to support in ensuring their offices are well managed and run effectively and efficiently, providing a safe and comfortable working environment for staff. You will...

  • Housing Complaint Officer

    2 days ago

    Croydon, United Kingdom Service Care Solutions - Housing Full time

    **Job title -**Housing Complaints Officer **Location -**Croydon CR0 (hybrid working 2 days from home) **Contract -**Temp Ongoing **Hours** - Full Time **The Role Summary** Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service **Your key duties...

  • Customer Service Agent Customer Service Agent

    1 week ago

    Croydon, United Kingdom Auxillis Full time

    **£24,426***:**Croydon**:Reference: TT22909 Job description This is an exciting opportunity for an ambitious, customer service professional to join one of the UK’s leading vehicle rental specialists as a Customer Service Agent and bring to life the Northgate and Auxillis branch experience for our customers. Being a Customer Service Agent puts you right...

  • Customer Service Advisor

    6 days ago

    Croydon, United Kingdom Berry Recruitment Full time

    Due to growth, one of our clients based in Croydon are looking to expand there team over the Christmas period. They are looking for a Customer Service Advisor to support there already busy office on a temporary basis to cover holidays and increase in demand,Working in a very busy call centre **Your responsibilities will** - Customer Service - Managing...

  • Customer Service Executive

    4 days ago

    Croydon, United Kingdom Towergate Insurance Full time

    **The Vacancy** Our Customer Service Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, ensuring we understand their needs. We provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by...

  • Customer Service Representative

    1 week ago

    Croydon, United Kingdom PIB Group Full time

    **Customer Service Representative** Are you customer services individual, driven and keen to work for a leading and growing organisation? Do you want to work for a company who really cares about their people and their customers? If the answer is yes - then Morton Michel is the place for you! Here at Morton Michel, we are a close-knit team that take pride in...

  • Customer Service Representative

    3 months ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Croydon, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...