Complaints Officer
5 days ago
Complaints Officer - RepairsPublic Sector - Local GovernmentTemporary Role - 3 months possible extension Full Time - Monday to Friday, 36 hours per week£19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection enquiries and complaints, Press enquiries, Red File cases as they relate to the service, complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors or other Heads of Service. Also responsible for coordinating and responding to cases that have been referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council.Previous experience in handling Repairs Complaints is essential. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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Complaints Officer
1 week ago
Croydon, United Kingdom Adecco Full timeComplaints Officer - Repairs Public Sector - Local Government Temporary Role - 3 months possible extension Full Time - Monday to Friday, 36 hours per week £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week) Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be responsible for...
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Complaints Officer
1 week ago
Croydon, United Kingdom CV-Library Full timeComplaints Officer - Repairs Public Sector - Local Government Temporary Role - 3 months possible extension Full Time - Monday to Friday, 36 hours per week £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week) Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be...
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Rlo/complaints Officer
6 months ago
Croydon, United Kingdom Wates Full time**We have an opportunity for a Resident Liaison/ Complaints Officer** to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. **Key Accountabilities will include**: - Set up, undertake and manage the Tenant/Customer/Resident...
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Senior Complaint Handler
6 months ago
Croydon, United Kingdom Allianz UK Full timeJob Title - Senior Complaint Handler Department - Customer Service Location - Croydon - Hybrid - 3 days in the office two days at home Salary - £30,000 Bonus - £3000 The role: Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our...
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Student Support Officer
6 months ago
Croydon, United Kingdom Fairfield School of Business Full time**Fairfield School of Business (FSB)**, an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities. Our focus is to offer an open and inclusive learning and teaching...
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Sen Transport Officer
6 months ago
Croydon, United Kingdom Croydon Council Full timeTransport and Travel Assistance in Croydon The Transport Officer will support the team manager to ensure the continued provision of an efficient and effective transport service through: Communicating effectively, verbally and in writing with suppliers, parents/carers, and commissioners to ensure outcomes are achieved. Experience in customer services skills...
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Business Support Officer
7 months ago
Croydon, United Kingdom Acorn Education and Care Full time**Full Job Description**: **RESPONSIBLE TO**:Business Support Officer **LOCATION**:Office base (Croydon) **SALARY**:£25,000 to £35,000 (depending on experience) **HOURS**:37.5 hours per week (full year) **CONTRACT**:Permanent WPA is an Educational Welfare provider based in Croydon. They are owned by Outcomes First Group (OFG) who provide a range of...
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HR Officer
6 months ago
Croydon, United Kingdom Harris Federation Full time**Summary** Do you have HR experience or an interest in supporting the HR function in schools? We are currently looking to appoint a HR Officer to support our thriving team at Harris Academy South Norwood. **About Us** **Harris Academy South Norwood** is an extremely popular 11-19 academy. We have 180 students in each year group, a size that enables us to...
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Advice & Advocacy Officer
6 months ago
Croydon, United Kingdom Croydon Vision Full time**Role title: Advice & Advocacy Officer** **Reporting to**: Project Manager **Weekly Hours**:21hrs - 3days **(onsite and home visits)** **Annual Salary**:£24,000 - £26,000 Pro-rata, 5% Pension **Benefits**: 5% Pension, Parking, Personal Development & more. **Contract Type**:1 year with possible extension **Background**: Everything we do is laser focused...
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Administrator
5 days ago
Croydon, United Kingdom CV-Library Full timeAre you a highly organised and proactive individual with a flair for multitasking? Our client, a well-established company, is seeking a talented Administrator to join their growing team. Job Role and Responsibilites: * Provide full customer services performances to all clients, agents, FD's and internal complaints and/or queries, ensurig you respond...
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Customer Service Officer
2 days ago
Croydon, United Kingdom Adecco Full timeClient Local Authority in Croydon Job Title Customer Service Officer Pay Rate £17.04 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration 3 Month Contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description MUST be available to start 6th January. Key Accountabilities: >To...
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Customer Service Officer
3 days ago
Croydon, United Kingdom CV-Library Full timeClient Local Authority in Croydon Job Title Customer Service Officer Pay Rate £17.04 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration 3 Month Contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description MUST be available to start 6th January. Key...
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Governor Services Officer
6 months ago
Croydon, United Kingdom Harris Federation Full time**ABOUT THIS OPPORTUNITY** We are looking for a Governor Services Officer to join our central team. Reporting to the Head of Governance, your areas of responsibility include supporting Governor Services administration and providing clerking services to nominated Federation academies. **WORKING WITH US** The founder and sponsor of the Harris Federation, Lord...
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Administrator
6 months ago
Croydon, United Kingdom First Military Recruitment Full time**LB124** - Administrator **Location**: East Croydon **Salary**: £25,000 **Overview**: First Military Recruitment are currently seeking an Administrator on behalf of one of our clients. All aspects of administration to support the funeral co-ordinators. Inputting data onto the database, filing, answering phones, dealing with customer queries and...
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Client Support Specialist
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Client Support Specialist to join our team in Croydon, UK. As the first point of contact, you will handle customer inquiries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service information.Resolve customer complaints and escalate...
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Service Delivery Expert
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000As a Service Delivery Expert at beBee Professionals, you will be responsible for delivering exceptional customer service in Croydon, UK. You will handle customer inquiries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service information.Resolve...
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Customer Experience Director
4 weeks ago
Croydon, Greater London, United Kingdom Clarion Housing Full timeDirector of Resident EngagementWe are seeking a visionary leader to drive our resident engagement strategy, ensuring that the voices and experiences of our customers shape our service design and delivery.The successful candidate will lead two customer-centric teams: Customer Solutions and Resident Involvement. They will be responsible for designing and...
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Finance Plan Administrator
6 months ago
Croydon, United Kingdom The Recruitment Shop Full time**Responsibilities**: - Provide exceptional customer service to clients, agents, Funeral Directors, and internal stakeholders for all queries and complaints. - Communicate clearly and concisely with clients and stakeholders, adhering to agreed deadlines. - Answer phones and engage with customers to assist in resolving queries and ensuring satisfactory...
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Customer Service Representative
2 months ago
Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Croydon, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...
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Night Concierge
6 months ago
Croydon, United Kingdom Encore Estate Management Full timeWe are currently recruiting for a Full Time **Night Concierge** based in Croydon who can provide excellent customer service and be responsible for maintaining the already high quality standards of the development by quickly and efficiently resolving issues for residents. Please ensure you live within a 30 minute commute of CR0. **Duties of the Role**: -...