Finance Plan Administrator

4 months ago


Croydon, United Kingdom The Recruitment Shop Full time

**Responsibilities**:

- Provide exceptional customer service to clients, agents, Funeral Directors, and internal stakeholders for all queries and complaints.
- Communicate clearly and concisely with clients and stakeholders, adhering to agreed deadlines.
- Answer phones and engage with customers to assist in resolving queries and ensuring satisfactory resolutions.
- Liaise with the Accounts department for settlements and payments.
- Keep internal Regional Managers updated with the latest information and collaborate with colleagues for repatriation needs, certificate production, and letters.
- Complete adhoc administrative duties as required.

**Requirements**:

- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Proficiency in using databases and Microsoft Office suite.
- Ability to manage multiple tasks and prioritize effectively.
- Previous experience in a customer service or administrative role is preferred.
- Basic understanding of finance and payment processing is advantageous.
- Ability to work well within a team and collaborate with colleagues.

**Benefits**:

- Competitive salary of £25,000 per annum.
- Opportunity to work in a supportive and dynamic team environment.
- Gain experience in the finance and customer service sectors.
- Contribute to the smooth operation of a crucial aspect of our business.
- Develop valuable administrative and communication skills.


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