Administrator
5 months ago
**LB124** - Administrator
**Location**: East Croydon
**Salary**: £25,000
**Overview**:
First Military Recruitment are currently seeking an Administrator on behalf of one of our clients.
All aspects of administration to support the funeral co-ordinators. Inputting data onto the database, filing, answering phones, dealing with customer queries and complaints, general office duties.
**Duties and Responsibilities**:
- Provide full customer services performances to all clients, agents, FD’s and internal complaints and/or queries, ensuring you respond and resolve complaints and/or queries in the agreed timing and with empathy. Timing may be different as it will depend on the issue.
- To ensure all communication is clear and concise and ensure you stick to any agree deadlines with regard to sending updates and to resolve all issues, being proactive in resolving them.
- Answer phone, speak to all customers and help to resolve queries until finalisation.
- Process plans using database, liaising with various parties and producing member documents. Keeping database up to date with any changes.
- Liaise with Accounts department regarding settlements, payments.
- Liaise with colleagues internally or ensure all Regional Managers are kept up to date with latest information, liaise with colleagues internally regarding any repatriation needs, production of certificates, letters etc as and when required.
- Ad hoc administrative duties.
- Customer services and courtesy calls post sale of a funeral plan.
**Skills and Qualifications**:
- Strong administrative skills & attention to detail.
- Excellent communication skills and ability to be proactive with customer care and problem solving.
- Ability to handle stressful situations, being attentive and showing empathy.
- Flexible team worker.
- Good IT skills.
- Organised and efficient worker.
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: LB124
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