Administrator

8 months ago


Croydon, United Kingdom S Stone Management Full time

A **Lettings Administrator **will perform a range of tasks to support our seamless and efficient 5-star service to our customers. You will mainly provide support to our Letting Department. Duties and responsibilities include:

- Answering incoming calls from existing clients as well as new prospective clients, being the first point of contact for all calls during your assigned hours.
- Managing the letting team’s calendar for booked viewings
- Confirming appointment for viewings
- Following up call with viewings from previous day
- Marketing properties online
- Coordinate Viewing Agent's activity ensuring a balance of door knocking activity as well of conducting viewings on properties
- Recording the viewing activities on a daily basis
- Providing feedback/update to landlord on viewings/offers/interested parties
- Taking part in the Open Rent process to source landlord contact details and update the spreadsheet
- Booking appointments for the director with Landlords sourced via Open Rent
- Leading the handover process for deals to Property Management team
- Providing support to all other ad hoc business administration tasks/projects

**Person Specification**
- High Level of IT literacy with good experience of Microsoft packages including Word, Excel, Outlook and Teams
- Skills in multitasking and time management
- Be highly effective with written & spoken communication skills
- Be highly organised with the capacity to prioritise tasks
- Attention to detail
- Able to work independently but also as part of a team
- Customer focused approach at all times
- Positive approach to all tasks is essential
- Highly self-motivated

**Job Types**: Part-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Croydon: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person


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