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Customer Services Advisor

3 months ago

Tewkesbury, United Kingdom Tewkesbury Borough Council Full time

**About The Role**:

- **Grade D £26,873 - £28,770 pro rata pa**:

- **15 hours per week**:

- **Permanent**

We are looking for a customer-focused individual to join our dynamic team and play a pivotal role in delivering efficient and responsive customer services that meet the needs and requirements of our customers.

As a customer services advisor, you will be an essential part of our customer-focused approach, ensuring that every interaction with the public leaves a positive impact. Your outstanding ability to empathise, listen, and understand a diverse range of inquiries will be crucial in meeting and exceeding the high standards of service our customers expect and deserve.

Working as part of a cohesive and friendly team, you will contribute to a positive working environment, fostering collaboration and cooperation to achieve our shared goals. Utilising our information systems effectively, you will accurately process and record information, ensuring seamless handling of customer interactions.

Your role will also involve managing customer enquiries and redirecting them to the appropriate contacts when necessary. We will need you to monitor responses and provide timely feedback to customers, ensuring their queries are addressed promptly and efficiently, including through our user-friendly online forms system.

If you would like to join our friendly and proactive team, please apply

**Closing Date: Friday, 17 May 2024**

**Proposed Interview Date: w/c Monday, 20 May 2024**

**About Us**:
In return we offer:

- Up to 31 days annual leave
- Agile working arrangements
- Convenient office location close to the M5 with free parking
- Opportunity to join the Local Government Pension Scheme
- Potential career progression
- Up to 20% discounted membership at the local leisure centre

Find out more about us and the benefits of working for us by clicking here.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.