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Telesales and Customer Service Representative

3 months ago

Hartlepool, United Kingdom Hodgson Fish Full time

This is a new position so it will allow you to build your own procedures from the beginning and build excellent procedures and develop strong customer relations.

**Key Job Duties & Responsibilities**:

- Hours of work Monday to Friday 08.00 to 16.00 (some flexibility possible)
- Contacting existing customers to take orders and push specials
- Growing existing accounts
- Proficient use of Sales Analysis Reports
- Proactively make outbound calls to generate sales
- Develop a strong working relationship with Business Development Managers
- Ensure customer details contacts are updated
- Manage day today customer enquiries/complaints requests to a successful outcome
- Maintain a call diary

**Essential Criteria**
- Customer Service sales experience preferably within foodservice.
- Good computer skills
- self motivated to sell
- Excellent telephone skills
- Must be able to demonstrate the following: good organisational skills, ability to work to deadlines, ability to pay attention to detail, good customer care awareness, ability to maintain company confidentiality, good interaction with customers & the public.

**Desirable Criteria**
- Experience within fish and seafood sector

**Benefits**
- Staff discounted products
- Onsite parking
- Good working hours

SALARY DEPENDANT ON EXPERIENCE

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£13.00 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hartlepool: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 08/01/2024