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Customer Service Advisor

7 months ago

Hartlepool, United Kingdom The Best Connection Employment Group Full time

The Best Connection have an opportunity for a **Customer Service Advisor** with one of our key clients in Hartlepool. They are a well established company who supply premium products for homes, offices, and commercial properties.

Main duties include but will not be restricted to:

- Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
- Log all interactions in our CRM, ensuring issues are tracked through resolution
- Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock
- Identify process improvements to optimise customer experience
- Meet response time, resolution and customer satisfaction targets
- Proven customer service experience, preferably in an ecommerce or direct-to-consumer role
- Friendly and patient with outstanding communication and troubleshooting abilities
- Organised and detail-oriented with strong multi-tasking capabilities
- Self-motivated with the confidence to work independently
- Passionate about providing best-in-class customer experience
- Tech-savvy with ability to learn new platforms/systems

Hours of work:

- 08:00am till 16:00pm
- Monday to Friday
- 37.5 hour working week

**Salary**:

- £24k - £25k per annum

Benefits of working for The Best Connection:

- Ongoing assignments
- Holiday accrual
- Weekly pay
- Online payslips
- Personal accident insurance
- Pension scheme
- Free onsite parking

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen

**How to achieve higher pay rate**:
After working 12 continuous weeks