Technical Sales

3 days ago

Hartlepool, United Kingdom Baltic Recruitment Limited Full time

Our client are a well known, established manufacturing business currently looking to recruit a Technical Sales & Customer Service Advisor to join their team.

**Overall Purpose**:

- To provide outstanding excellent customer service to an existing customer base.
- To understand and further develop customer accounts and act upon lead generation.

**Key Duties**:

- Following up quotations.
- Follow-up calls after first order.
- Negotiating prices and lead time.
- Supporting web-based customers.
- Contacting customers who abandon their online shopping cart.
- Making outbound calls to lapsed accounts.
- Contact potential identified leads.
- Setting up quotations.
- Gain an understanding of the products and processes across product catalogue.
- Provide support and advice technically to influence production output.
- Ensure knowledge capture between customer and operation in relation to specification and tolerance.
- Take control in resolving technical queries for internal sales and operational teams.
- Administrative ownership of sales records, and influence to work instructions and procedures.
- Work with internal and external bodies.
- Build customer credibility by accuracy and efficiency, gain market share by working closely with the sales team on coordinated activities, and ensuring good detailed forecasting.
- Bring the CRM system up to date, after every call update a relevant e mail address, contact person contact number and notes in the crm call log of the conversation.
- Follow up calls from Mail shots sent to the customer base.
- Implement price increases.
- Prepare quotations.
- General customer services functions i.e. chase deliveries, POD's, samples and anything else needed by our customers.
- Liaise with production to ensure sales are manufactured to brief and standards outlined.
- Works as part of the UK Sales team in a supportive, collaborative approach and any other duties appropriate to the position, as necessary or requested by the Senior Leadership Team.

**Role Requirements & Experience Required**:

- Target driven.
- Interpersonal skills - ability to generate customer relationships.
- Negotiation techniques.
- Confident.
- (Desirable) background in technical/ engineering discipline, or equivalent vocational training in a relevant industrial environment.
- Ability to demonstrate original thinking and an innovative approach to problem solving.
- Good verbal and written communication skills.

**The Package**:

- £23,000 - £25,500 per annum starting salary depending on experience.
- Day shift, office based hours.
- Company pension scheme.
- Holiday package.
- Additional benefits.

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