Customer Service Advisor

5 months ago

Hartlepool, United Kingdom NECSWS Full time

**Company Description**
Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Location: Hartlepool, UK

Full time 37.5 hours a week

‍

**Service details**:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.

**The Role**
- Managing and processing data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.

**Additional Information**
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

**Other Information

  • Customer Service Advisor

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom NECSWS Full time

    Job Title: Customer Service AdvisorJob Summary: We are seeking a highly skilled and experienced Customer Service Advisor to join our team at NEC Software Solutions. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving their issues in a timely and...

  • Customer Service Advisor

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    Job Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled and experienced Customer Service Advisor to join our team at NEC Software Solutions. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving their issues in a timely and...

  • Customer Service Advisor

    5 months ago

    Hartlepool, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    5 months ago

    Hartlepool, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    1 month ago

    Hartlepool, United Kingdom CV-Library Full time

    Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service & Sales Advisor. Overall Purpose: The purpose of this role is to ensure the customer feels supported, valued and world-class service whilst driving forward customer development, engagement and retention. You will be part of...

  • Customer Service Advisor

    5 months ago

    Hartlepool, United Kingdom The Best Connection Employment Group Full time

    The Best Connection have an opportunity for a **Customer Service Advisor** with one of our key clients in Hartlepool. They are a well established company who supply premium products for homes, offices, and commercial properties. Main duties include but will not be restricted to: - Make outbound calls to confirm deliveries, survey satisfaction and...

  • Customer Service Advisor

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    Job DescriptionAt NEC Software Solutions, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Advisor. This exciting opportunity will see you working in a fast-paced contact centre environment, providing exceptional customer service and support to our clients.Key Responsibilities:Provide professional and courteous...

  • Customer Experience Advisor

    1 month ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Experience Advisor

    1 month ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Service Advisor

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom NECSWS Full time

    Job Title: Customer Service Advisor - Eligibility Services SpecialistNEC Software Solutions is seeking a highly skilled Customer Service Advisor to join our team as an Eligibility Services Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are...

  • Service Advisor

    5 months ago

    Hartlepool, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Hartlepool** Here at **Bristol Street Motors Ford Hartlepool**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic...

  • Service Advisor

    5 months ago

    Hartlepool, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Hartlepool** Here at Bristol Street Motors Ford Hartlepool, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary...

  • Senior Customer Service Advisor

    5 months ago

    Hartlepool, United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...

  • Service Advisor

    5 months ago

    Hartlepool, United Kingdom Drive Motor Retail Ltd Full time

    Want to join a fun, rewarding and continually growing company? If you are you an enthusiastic, process driven individual who puts customer service at the forefront of all they do then we want to hear from you! The highlights - PTE £40k Healthcare cash plan 24 days holiday (plus Bank Holidays) per annum rising with length of service Discounted shopping,...

  • Senior Customer Service Advisor

    5 months ago

    Hartlepool, United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...

  • Customer Service Representative

    1 month ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Service Representative

    1 month ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Service Representative

    1 week ago

    Hartlepool, Hartlepool, United Kingdom NECSWS Full time

    Job Title:Customer Service AdvisorJob Description:We are seeking a skilled Customer Service Advisor to join our team at NEC Software Solutions. As a Customer Service Advisor, you will play a vital role in delivering excellent customer service and ensuring that our customers receive the support they need.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom NECSWS Full time

    Job Title: Customer Service AdvisorJob Summary: We are seeking a highly organized and detail-oriented Customer Service Advisor to join our team at NEC Software Solutions. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities:Receiving and processing postal appeals in...

  • Customer Service Representative

    4 weeks ago

    Hartlepool, Hartlepool, United Kingdom NECSWS Full time

    Job Title: Customer Service AdvisorWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Eligibility Services team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Provide professional and...