Customer Service Advisor

6 months ago

Hartlepool, United Kingdom NECSWS Full time

**Company Description**
Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Location: Hartlepool, UK

Full time 37.5 hours a week

‍

**Service details**:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.

**The Role**
- Managing and processing data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.

**Additional Information**
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

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