Customer Service Advisor

6 months ago

Hartlepool, United Kingdom NEC Software Solutions Full time

Company Description

Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.


**Job Description**:
**Delivery Key responsibility**:

- Receiving and inputting postal appeals on to the CMS
- Professionalism in gathering the data
- Sufficient and accurate data recording
- Recording in a timely manner.
- Ensure all appeal correspondence is available within a suitable time.
- Ensuring evidence from both parties is attached to the right case;
- Liaise with appellants to ensure all correct information is received.
- Respond and action queries received from appellants
- Respond and action queries and requests from London Councils Staff
- Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, evidence from EA, evidence from appellant, case related correspondence, non-appeal/non-case related correspondence);
- Filing data/correspondence appropriately and cross-referencing to other documentation as appropriate;
- Preparing and distributing outgoing correspondence and reports emanating from the system, whether electronically or in paper form;
- Assistance to adjudicators in minor administrative functions relating to appeals, including (but not limited to) providing, on request, un-scannable evidence for consideration by the adjudicators;
- Assisting service manager and senior officer with additional duties where required.

**Operational Excellence responsibility**:
Act as a key deliverer of the NEC Appeals Service contract/s.
- Works closely with the System Administrator to ensure recording and escalation of information.
- Perform all duties with minimum supervision
- Maintain excellent attendance levels in line with the NEC attendance policy
- Maintain an excellent attitude within the Business Centre; acting as an ambassador at all levels, taking on additional duties as and when required.
- Attend training and other events relevant to develop new skills or to refresh or update existing knowledge and skills. Be available to travel off site for this if required.
- Responsible for meeting personal targets

**Qualifications**:

- Experience of contact / processing centre working.
- Experience of processing data with attention to detail and good accuracy
- Excellent telephone manner
- Knowledge of service centre processes, policies and procedures, such as escalation procedures, service level agreements and client service standards.
- Excellent computer skills - especially MS office in the area of excel and outlook.
- Excellent communication and written skills with the ability to work confidently with customers and internal colleagues
- Demonstrable track record of meeting and exceeding operational targets.
- Well organised
- Team worker - able to work with colleagues to achieve targets and objectives.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs

  • Customer Service Advisor

    7 months ago

    Hartlepool, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    7 months ago

    Hartlepool, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Customer Service...

  • Customer Service Advisor

    2 days ago

    Hartlepool, United Kingdom Auxillis Full time

    **Location**:Peterlee **Contract**:Permanent **Working Hours**:37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £25,000 per annum OTE plus benefits, inclusive of - competitive salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonuson passing probation **Life as a Customer Service...

  • Senior Customer Service Advisor

    2 days ago

    Hartlepool, United Kingdom NECSWS Full time

    Company Description NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary...

  • Customer Service Advisor

    7 months ago

    Hartlepool, United Kingdom The Best Connection Employment Group Full time

    The Best Connection have an opportunity for a **Customer Service Advisor** with one of our key clients in Hartlepool. They are a well established company who supply premium products for homes, offices, and commercial properties. Main duties include but will not be restricted to: - Make outbound calls to confirm deliveries, survey satisfaction and...

  • Service Advisor

    7 months ago

    Hartlepool, United Kingdom Bristol Street Motors Full time

    Here at Bristol Street Motors Ford Hartlepool, we have a fantastic opportunity for a Service Advisor to join our team. If you would like to become part of one of the largest Motor Retailer's in the UK, then this could be the ideal role for you! We are offering a basic salary of £27,500 with an OTE of £30,000 plus excellent company benefits. The Service...

  • Customer Experience Advisor

    3 months ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Service Advisor

    7 months ago

    Hartlepool, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Hartlepool** Here at **Bristol Street Motors Ford Hartlepool**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic...

  • Senior Customer Service Advisor

    7 months ago

    Hartlepool, United Kingdom NECSWS Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...

  • Service Advisor

    7 months ago

    Hartlepool, United Kingdom Drive Motor Retail Ltd Full time

    Want to join a fun, rewarding and continually growing company? If you are you an enthusiastic, process driven individual who puts customer service at the forefront of all they do then we want to hear from you! The highlights - PTE £40k Healthcare cash plan 24 days holiday (plus Bank Holidays) per annum rising with length of service Discounted shopping,...

  • Senior Customer Service Advisor

    7 months ago

    Hartlepool, United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...

  • Customer Service Specialist

    1 week ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service Advisor Opportunity in HartlepoolWe are seeking a Customer Service Advisor to join our team in Hartlepool, United Kingdom. As the primary point of contact for customers, you will provide excellent service and resolve queries efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat platforms.Offer accurate...

  • Customer Service Representative

    3 months ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hartlepool, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Service Administrator

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom CV-Library Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our team as an Administration and Customer Service Advisor. This is a fantastic opportunity to work for a global manufacturing company based in the Hartlepool area.The successful candidate will be responsible for managing customer orders, maintaining accurate records, and...

  • Customer Advisor

    7 months ago

    Hartlepool, United Kingdom Boots Full time

    Summary Job Reference: 232360BR - Job Reference: 2 3 2 3 6 0 B R Hartlepool, Anchor Retail Park Fixed Term 16 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your...

  • Service Advisor

    7 months ago

    Hartlepool, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor (Car Dealership).** **Basic Salary of between £22,000-£26,000 (depending on experience) + upselling and customer service bonus - OTE of up to £30,000 + Benefits.** **Location: Hartlepool, TS24 7LD.** **Full Time and Permanent.** **Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00...

  • Service Advisor

    1 day ago

    Hartlepool, United Kingdom Pybus Recruitment Full time

    **Role: Service Advisor (Car Dealership)** **Basic Salary of between £22,000-£26,000 (depending on experience) + upselling and customer service bonus - OTE of up to £30,000 + Benefits** **Location: Hartlepool, TS24 7LD** **Full Time and Permanent** **Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm** Our...

  • Customer Service Advisor

    1 day ago

    Hartlepool, United Kingdom Anglian Water Full time

    **Customer Service Advisor - Call Centre** We are offering a starting salary of **£22,435**, with progression up to **£24,318**. Due to the progression of our existing staff, we are looking for people to be the front-line voice dealing with a wide range of telephone calls in our call centres. You'll be taking inbound calls and, on occasion, making...

  • Customer Service Advisor S1 Homes Customer

    6 months ago

    Hartlepool, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Homes | Customer Interactions Country: United Kingdom Join our community We are currently recruiting full time Customer Service colleagues for roles within our Thornaby Mortgage Contact Centre with a starting package of £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit...

  • Sales & Service Advisor

    7 months ago

    Hartlepool, United Kingdom Auxillis Full time

    **Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - competitive base salary - monthly performance bonus (OTE £3,360 pa) - a tax-free £500 success bonus** **on passing probation **Join our growing team as a Sales & Service...