Complaints Lead

Part time vacancy for Complaints Lead 12.5 hours per week. Band 5 reporting to Complaints Manager and Accountable to Patient Experience Manager. As per attached JD - Act as the focal reception point for all complaints received by agreed allocated Services in line with the Trust Complaints policy. - To lead on the investigation of complaints within the CSL,...

**Job role: Senior Complaints Handler** **Location: Luton** **Hours: Monday-Friday 9am-5pm** **Salary: Competitive** **The job role** As a Senior Complaint Handler, you will play a pivotal role in ensuring that customer complaints are resolved promptly, efficiently, and to the highest satisfaction of our customers. You will be responsible for overseeing...

**Job role: Complaints Handler** **Location: Luton** **Hours: 35 hours per week Monday-Friday** **Salary: Starting from £22,400 per annum** **The job role** As a Complaint Handler, you will play a pivotal role in ensuring the effective resolution of customer complaints. Your responsibilities will include investigating, addressing, and resolving...

**Job Role**: Complaints Handler **Location**: Luton **Salary**: Starting from £22,400 per annum **Hours**: 35 hours per week, Monday to Friday As the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by: - Taking ownership of your customer’s issues using your balanced, can-do attitude to find a...

Job Description:As a Moving Services Lead, you will play a critical role in managing a team of Move Coordinators, ensuring compliance with company processes, and providing expert guidance to moving clients on customs documentation and transit schedules.This role involves acting as the escalation point for moving client complaints, handling claims, and...

Castle Medical Group Practice 40hours per week 7.30-6.30pm Monday, Wednesday, Thursday and Friday To work across both sites LU1 3AG and LU2 9SB To work closely with operations manager to support the operations manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency, and overall performance, ensuring the...

Job Title: Senior Customer Service Operations ManagerJob Summary:  As a key member of our customer service team, you will be responsible for leading our customer service operations in the UK. You will work closely with various teams to ensure seamless customer experience, develop and implement customer service policies, and optimize customer service...

Job Description: Customer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our team of Move Coordinators at our Bedfordshire location. The ideal candidate will have a proven track record in customer service within the moving and relocation industry, specializing in domestic and international moves.Responsibilities:Lead a...

We are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment.Key Responsibilities:Team Development: Build, lead, and develop a...

Sanctuary Personnel Ltd, a forward-thinking recruitment agency, has an exciting opportunity for an Advanced Practitioner to join our Adult MASH Team as a permanent full-time employee in Luton.The salary for this role is approximately £43,421 per annum.Job Description:To supervise, support and mentor staff responsible for providing assessments and adult...

Act independently to plan, manage and prioritise own time and workload as well as that of the Pathology Office, Central Specimen Reception and Secretarial team. To assist with the planning of the rosters for Pathology administration office, Specimen Reception, and Secretarial staff, ensuring that the services provided are of a high standard. To ensure that...

Job DescriptionThe primary purpose of this role is to manage and develop our company's quality management system, ensuring it meets regulatory, customer, and business requirements. You will lead a team of personnel responsible for quality issues, defining, directing, and maintaining quality standards.Key responsibilities include:Ensuring products are...

Job overview An exciting opportunity has arisen to join our busy Endoscopy Department. Although this is a full time position part time hours will be considered. We are looking to recruit an experienced Endoscopy nurse with the relevant experience in a team leader role. The post holder will support the smooth running of the department, with the...

Job overview We are looking to recruit an enthusiastic, motivated person to join our growing team in the Endoscopy Unit as Endoscopy Deputy Lead Nurse at Bedfordshire Hospitals NHS Trust . This is an exciting opportunity for a Band 7 registered nurse to join our specialist Endoscopy team. The post holder will need to have experience at a Band 6 level...

At Target Healthcare Group, we are at the forefront of pharmaceutical innovation and manufacturing. As a pioneering force in the industry, we are committed to revolutionising healthcare and improving patient outcomes. Quantum Aseptic Services, a vital part of our Group, stands as the UK’s premier manufacturer and supplier of cancer drugs to the NHS and...

Actively promote a culture that encourages staff to report incidents and near misses without fear of recrimination or censure and encourages openness and honesty Play a key role in ensuring incidents are investigated and analysed in accordance with the national patient safety strategy (including PSIRF when appropriate), and that preventative measures are in...

The **Target Healthcare Group** is a niche pharmaceutical developer, manufacturer and supplier to the retail pharmacy, hospital, pharmaceutical wholesaler, and homecare markets. Within the Group, **Quantum Pharmaceutical** is the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We offer an unrivalled product range,...

Job Description:  We are seeking an experienced Customer Service Operations Manager to lead our customer service operations in the UK. This role is responsible for developing a team from scratch, ensuring high customer satisfaction, and efficient issue resolution.Key Responsibilities:   • Develop and implement customer service policies, procedures,...

Global Move Coordinator Lead Job Description:Alchemy Global Talent Solutions is seeking an experienced Global Move Coordinator Lead to join their team in Bedfordshire. The ideal candidate will have a strong background in customer service within the moving and relocation industry, specializing in domestic and international moves.Key Responsibilities:Lead a...

Project Manager Water - Civil or MEICA backgroundYou will have a track record of leading projects on the delivery of non-infrastructure projects.If you have strong engineering capability, an eye for value engineering, and experience in assisting financial decisions but are now looking for the next step in your career. This could be for you.As the Project...