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Customer Representative

3 months ago

Edinburgh, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**:

- Up sell additional products or services to customers when appropriate
- Analyse customer interactions to identify trends and areas for improvement
- Collaborate with cross-functional teams to ensure customer needs are met in a timely manner
- Handle customer complaints or escalations with professionalism and empathy
- Provide product recommendations based on customer preferences and needs

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Detail-oriented with strong organisational skills
- Ability to work well under pressure in a fast-paced environment

Pay: From £24,375.81 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/05/2024