Customer Relationship Specialist

5 months ago

Basingstoke, United Kingdom Inchcape Full time

**Customer Relationship Specialist
- Toyota Basingstoke**

**Basic salary £28,000pa, OTE £32,000pa**

**5 day working week including Saturday**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

We have a new and exciting opportunity for a an experienced customer service professional to join our fantastic team at Toyota Basingstoke as a Customer Relationship Specialist.

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep returning whilst spreading the good news about their experience. The Customer Relationship Specialist will oversee the customer journey from point of order to point of delivery.

**JOB ROLE AND RESPONSIBILITIES**:
Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery

Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle

Explains, facilitates and confirms with the customer any additional products and accessories purchased prior to vehicle collection.

Through planning and communication with the Customer Consultant, ensure that our customers have the best test drive experience to guide them towards the best product/service supporting them in their decision making.

Ensure every vehicle is prepared correctly for each customer on their vehicle collection day including pre-populating in-car systems, quality checks, handover blueprint etc

Ensures the vehicle orders are accurate as per the customer order requirements.

Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.

Ensure relevant compliance is in accordance with company and industry policies and guidelines.

**SKILLS AND EXPERIENCE REQUIRED**:
Naturally interacts with customers and colleagues professionally, adhering to standards and creating a friendly environment.

Ensures all administration and communications are completed in a timely and accurate manner.

IT literate with the ability to move between multiple and bespoke systems competently

Applies a flexible approach with the ability to move seamlessly between the requirements of different departments

Comfortable in giving and taking constructive operational feedback

Ensures compliance with relevant guidelines and policies adhered to

Ability to prioritise conflicting demands effectively and efficiently

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**:To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We

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