Customer Service Development Specialist

4 days ago


Basingstoke, Hampshire, United Kingdom Biomerieux Full time

bioMérieux is a family-owned global company with a long-term vision and human-centered culture. As a Customer Service Development Specialist, you will be based in our Basingstoke office and work as part of the Customer Relationship Centre team to ensure the ongoing development of customer satisfaction, loyalty, and retention.

Responsibilities
  • You will receive full training to develop a broad knowledge of our portfolio of systems available and supported in the United Kingdom and Ireland.
  • Operating within standard operating procedures surrounding Technical Complaint Handling is also a key responsibility.
About You

You must possess good aptitude in the electronics/engineering fields and have education up to ONC/HNC level in electronic engineering. Good communication, time management, and organisational skills are essential for success in this role.

A passion for delivering excellent Customer Service, along with a continuous improvement mindset, is crucial.

Hybrid working arrangements offer some flexibility in your working environment.

We welcome applicants from all backgrounds and are committed to treating everyone fairly and avoiding discrimination.

Estimated salary: £35,000 - £45,000 per annum.



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