Inbound Customer Relationship Manager

1 week ago


Basingstoke, Hampshire, United Kingdom CV-Library Full time

Job Opportunity: Temp to Perm Customer Support Specialist

Location: Sovereign House

Contract Type: 3 months, Temp to Perm Opportunity

Working Hours: Monday - Friday, 09:00 - 17:00 (37 hours per week)

Pay Rate: £12.60 per hour

Job Description:

You will be working in a fast-paced environment, utilising your skills and experience to deliver exceptional customer service.

As an Inbound Customer Relationship Manager, you will handle all inbound transactional customer queries across various communication channels.

Conducting outbound customer interactions as needed, you will ensure a professional and effective experience for our clients.

You will maintain high-quality customer data in platforms like D365 and other relevant systems.

Requirements:

  • Proven experience in building customer relationships, primarily over the phone, within a contact centre or similar environment.
  • Proficiency with MS Office, administrative tasks, and maintaining databases.
  • Ability to navigate and use multiple IT systems efficiently.
  • Strong communication skills and the ability to manage a wide range of customer interactions.

Benefits:

This is a temp to perm opportunity, providing you with a chance to establish a long-term career with our client.

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