Customer Relationship Manager

2 days ago


Basingstoke, Hampshire, United Kingdom KONE PLC Full time
About the Role

The Portfolio Retention Specialist plays a pivotal role in ensuring the success of our maintenance customers. Reporting to the KONE branch/region or central offices, this individual will be responsible for handling core 1 and core 2 maintenance customers through phone support and collaborating with Supervisors to renegotiate maintenance contracts.


This position requires a customer-centric mindset, excellent communication skills, and proficiency in Microsoft Office & CRM. The ideal candidate will have experience in account management and be able to drive sales execution while maintaining high-quality customer relationships.


Key responsibilities include:

  • Customer retention and recognition activities
  • Sales administration for all core 1 and 2 customers
  • Renegotiation tender document creation
  • Purchase Order follow-up for maintenance contracts
  • KCC (KONE Care Contract - Nemo) tender preparation

We offer a competitive salary range of £40,000 - £60,000 per annum, depending on location and experience, along with 25 days holiday, 8 additional Bank Holidays, Pension Scheme, and development opportunities.



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