Customer Service Representative
22 hours ago
Location: Sovereign House, RG21 4FA
Contract Type: 3 months, Temp to Perm Opportunity
Working Hours: Monday - Friday, 09:00 - 17:00 (37 hours per week)
Pay Rate: £12.60 per hour
We are seeking a passionate and skilled Customer Service Advisor to join our team at i-Jobs. As a key member of our contact centre, you will be responsible for delivering exceptional customer service, handling inbound queries, and resolving issues promptly and accurately.
The ideal candidate will have proven experience in building customer relationships, primarily over the phone, within a contact centre or similar environment. They will be proficient in MS Office, administrative tasks, and maintaining databases, as well as able to navigate and use multiple IT systems efficiently.
- Handle all inbound transactional customer queries across various communication channels, meeting agreed service levels and targets.
- Conduct outbound customer interactions as needed, ensuring a professional and effective experience.
- Resolve customer queries promptly and accurately, aiming for first-contact resolution.
- Maintain high-quality customer data in platforms like D365 and other relevant systems.
In return for your hard work and dedication, you can expect a competitive salary of £12.60 per hour, paid weekly. You will also have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.
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