Customer Service Representative

2 days ago


Basingstoke, Hampshire, United Kingdom Royal Mail Group Full time

We are seeking a highly motivated Customer Service Representative to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for delivering excellent customer service and ensuring timely deliveries to our customers.

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About the Role:

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This is a permanent role working 30 hours per week, 5 days across Monday - Sunday. You will work between 09:00 and 15:30 and may be eligible for a welcome bonus of up to £1,500 *

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Responsibilities:

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  1. Deliver packages and mail to customers in a timely and efficient manner
  2. Provide excellent customer service and respond to customer inquiries
  3. Work independently and as part of a team to achieve delivery targets
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Requirements:

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  • Upbeat, independent and self-motivated individual
  • Organised, punctual and ready to deliver great customer service
  • Full UK manual driving licence with no more than 6 penalty points
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What We Offer:

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A competitive monthly salary equivalent to an hourly rate of £12.54p/hr. Overtime is paid at 1.25 x the normal hourly rate. Plus, we offer 22.5 days holiday, rising with length of service (pro-rata), full uniform provided, company pension scheme, and lots of opportunities to develop a career.



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