Customer Service Team Leader

4 days ago


Basingstoke, Hampshire, United Kingdom The Co-operative Group Full time
About The Co-operative Group

We are a consumer-owned business with a long history of promoting co-operation and social responsibility. Our values are at the heart of everything we do, and we strive to make a positive impact on our communities.

Job Summary

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team in [location]. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives, providing excellent customer service, and ensuring that our stores meet the highest standards of quality and safety.

Key Responsibilities
  • Lead a Team of Customer Service Representatives: Provide guidance, coaching, and support to ensure that your team is equipped to deliver exceptional customer service.
  • Provide Excellent Customer Service: Ensure that every customer interaction is positive and memorable, building strong relationships with our customers and driving loyalty.
  • Ensure Store Quality and Safety: Maintain high standards of store appearance, cleanliness, and safety, ensuring that our customers feel welcome and confident in our stores.
Requirements
  • Estimated Salary: £32 per hour (based on 16 hours per week)
  • Contract Type: Permanent, part-time contract
  • Working Pattern: Varied shifts, including early mornings, afternoons, evenings, and weekends

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