Customer Service Engineer

3 days ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time
Job Description

We are looking for an experienced Customer Service Engineer to join our UK Service Team, supporting automated laboratory and analysis equipment across Clinical and Industrial markets.

The ideal candidate will be responsible for ensuring customer satisfaction, loyalty, and retention by providing world-class service levels and contributing to a profitable customer service division.

About the Position

Serving as a system expert, you will support internal and external customers, Field Service team members, and resolve issues via telephone, email, and on-site support.

You will respond to customer enquiries and fault reports, generate documentation, and maintain knowledge of supported systems in the UK and Ireland.

Responsibilities and Requirements
  • Deliver exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Work collaboratively with internal stakeholders to resolve customer issues and improve overall service levels.
  • Maintain accurate records of customer interactions and system knowledge.
Location and Remuneration

This role is based in Basingstoke, with hybrid working available. The estimated annual salary for this position is £40,000 - £45,000, depending on experience.


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