Customer Service Team Lead

5 hours ago


Basingstoke, Hampshire, United Kingdom One Retail Full time

At One Retail, we are currently recruiting a dedicated Customer Service Team Lead to help ensure the smooth running of our operations in a major High Street brand on a part time basis, contracted to 20 hours per week. This role comes with an estimated salary of £28,000 per year.

About the Role

As a Customer Service Team Lead, you will use your skills to maintain a high standard of quality work. You will be responsible for overseeing daily cafe operations, ensuring excellent customer service, and managing a team of staff members. If you have what it takes to excel in this dynamic environment, we want to hear from you

Key Responsibilities
  • Oversee daily cafe operations, including opening and closing procedures;
  • Manage a team of staff members, providing guidance and support when needed;
  • Maintain a high level of customer satisfaction through excellent service delivery;
  • Contribute to the development of new ideas and initiatives to improve cafe performance.


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