Frontline Customer Service Representative

3 weeks ago


Basingstoke, Hampshire, United Kingdom Triumph Consultants Ltd Full time

Job Title: Frontline Customer Service Representative

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Estimated Salary: £18,000 - £22,000 per annum

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This role offers a unique opportunity to provide exceptional customer service in a fast-paced environment. As a Frontline Customer Service Representative, you will be responsible for ensuring that all visitors and callers receive a high level of service, meeting quality, accuracy, and responsiveness standards.

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Key Responsibilities:

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  • Provide front-line customer service to all visitors and callers">
  • Follow procedures for visitors, ensuring signing-in and issuing badges comply with Fire Regulations">
  • Deal calmly with situations which have the potential to cause embarrassment or a security risk">
  • Answer all telephone calls within agreed service standards, dealing helpfully with general enquiries and connecting to relevant staff ensuring all calls are announced before connection">
  • Open incoming post securely and distribute to relevant departments and prepare outgoing mail for collection">
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Requirements:

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The ideal candidate will possess GCSE qualifications or equivalent through relevant training/experience, as well as previous experience in reception services. Strong communication skills and ability to work in a team are essential.

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About Us:

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Triumph Consultants Ltd is a leading provider of recruitment services, dedicated to delivering exceptional results for our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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