Frontline Customer Service Representative
3 weeks ago
Job Title: Frontline Customer Service Representative
">Estimated Salary: £18,000 - £22,000 per annum
">This role offers a unique opportunity to provide exceptional customer service in a fast-paced environment. As a Frontline Customer Service Representative, you will be responsible for ensuring that all visitors and callers receive a high level of service, meeting quality, accuracy, and responsiveness standards.
">Key Responsibilities:
">- ">
- Provide front-line customer service to all visitors and callers">
- Follow procedures for visitors, ensuring signing-in and issuing badges comply with Fire Regulations">
- Deal calmly with situations which have the potential to cause embarrassment or a security risk">
- Answer all telephone calls within agreed service standards, dealing helpfully with general enquiries and connecting to relevant staff ensuring all calls are announced before connection">
- Open incoming post securely and distribute to relevant departments and prepare outgoing mail for collection">
Requirements:
">The ideal candidate will possess GCSE qualifications or equivalent through relevant training/experience, as well as previous experience in reception services. Strong communication skills and ability to work in a team are essential.
">About Us:
">Triumph Consultants Ltd is a leading provider of recruitment services, dedicated to delivering exceptional results for our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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