Customer Experience Representative

1 month ago


Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full time

Unlock a rewarding career with Harwoods Ltd, a leading automotive retail group in the South East of England.

About the Role

We are seeking a skilled and customer-focused Contact Centre Executive to join our team. As a key member of our sales team, you will be responsible for managing outbound/inbound calls, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Manage calls promptly, efficiently, and professionally to provide excellent customer experiences.
  • Accurately record and communicate customer work instructions and identify opportunities to upsell additional services offered by the Group.
  • Participate in projects as required or directed by management to enhance the relationship between customers and each brand/department within the business.
  • Maintain and update the company database to ensure high levels of quality and accurate data capture.
Requirements
  • Possess excellent telephone manner and strong communication skills.
  • Demonstrate resilience and adaptability in a fast-paced environment.
  • Hold proof of Right to Work in the UK.
  • Candidates with call centre or vehicle service department experience are desirable.
  • Competency in numeracy, literacy, and IT is essential.
About Us

Harwoods Ltd is a family-owned automotive retail group founded in 1931, operating across six counties in the South East of England. We offer a comprehensive range of brands, including Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), and MAN.

We pride ourselves on delivering industry-leading customer experiences and colleague engagement, with a high colleague engagement score of 72%. Our state-of-the-art facilities and people development programme make us an attractive employer for those looking to grow their careers.

Salary and Benefits

The estimated salary for this role is £22,500 - £27,000 per annum, depending on experience. Additionally, you can expect a range of benefits, including professional development opportunities, a comprehensive training programme, and a supportive team environment.

We value our employees and strive to create a positive and inclusive workplace culture. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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