Customer Service Specialist

3 weeks ago


Basingstoke, United Kingdom Penguin Recruitment Ltd Full time

**Customer Service Specialist - Basingstoke - IT Solutions**

**£24,000 - £26,000 + Benefits**

A Telecommunications provider based in the are looking for an enthusiastic and friendly individual for the role of a **Customer Service Specialist** to join their team.

No two days will be the same so the individual needs to flexible and willing to adapt to different situations.
- Key duties of a **Customer Service Specialist**:_
- Act as the first point of contact for customers.
- Represent the company in a professional manner.
- Regular contact and communication with customers.
- Supporting existing customers with problems that may arise over the phone.
- Liaising with various departments within the company to ensure issues are resolved.
- Escalating client issues where necessary.
- Report directly to the Service Delivery Manager
- Excellent communication and customer service skills
- Hard-working and committed to going the extra mile
- Ability to work on their own initiative
- Prior experience within a fast-paced customer service environment
- Call centre or telephony experience would be desirable however not necessary

The company itself provides full training for the role and offers career development based on performance. Despite being a leading IT reseller, they are very determined on finding the right individual to fit in with their family like dynamic.

Commutable locations - Basingstoke, Reading, Newbury, Southampton, Alton, Oakley, Winchester, Aldershot, Tadley

Similar roles - Customer Service Representative, Client Administrator, Customer Care Specialist



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