Customer Success Specialist

3 weeks ago


Basingstoke, United Kingdom Tangent International Full time

Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK


Essential job functions:

● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.

●Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.

● Assist customers and local teams with billing queries and related activities.

● Assist customers and local teams with contractual amendments and related activities.

● Actively look for growth, referral, and expansion sales opportunities.

● Actively cooperate with related stakeholders and teams across the globe.

● Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.

● Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.

● Proactively manage renewals pipeline identifying and addressing potential risks.


We are looking for a professional with strong developed skills listed below:

● An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);

● An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory);

● Fluent written and verbal communication in English and Dutch are required (mandatory);

● Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);

● Excellent time management, organizational and prioritization skills (mandatory);

● General understanding about IOT products and solutions;

● Structured “can-do” approach to open matters and tasks in a demanding environment;

● Methodical and conscientious documentation skills;

● Willingness to develop while identifying opportunities over self-reflection.



  • Basingstoke, United Kingdom Tangent International Full time

    Job Description Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK


  • Basingstoke, United Kingdom Tangent International Full time

    Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK Essential job functions: ? Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.?Initiate outbound interaction with the customers to address existing outstanding...


  • Basingstoke, United Kingdom Tangent International Full time

    Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK 📣Essential job functions:● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.●Initiate outbound interaction with the customers to address existing...


  • Basingstoke, United Kingdom Tangent International Full time

    Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK Essential job functions:● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.●Initiate outbound interaction with the customers to address existing outstanding...


  • Basingstoke, UK, Hampshire, United Kingdom Tangent International Full time

    Tangent International are urgently looking for a Customer Success Specialist to work a 12 month extendable contract based in Reading, UK Essential job functions:● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.●Initiate outbound interaction with the customers to address existing outstanding...


  • Basingstoke, Hampshire, United Kingdom Once For All Limited Full time

    Unlock a rewarding career in customer success with Once For All Limited, a leading provider of cloud-based SaaS subscription solutions. As a Customer Success Associate - Supply Chain Governance Specialist, you will play a vital role in helping our customers achieve their goals and overcome supply chain challenges.About UsAt Once For All Limited, we pride...


  • Basingstoke, Hampshire, United Kingdom Tangent International Full time

    Job OpportunityTangent International is seeking a Customer Success Professional to work on a 12-month contract in Reading, UK. Salary: £45,000 - £60,000 per annum, depending on experience.Job OverviewThis role involves providing exceptional customer service and support to our clients. The successful candidate will be responsible for managing customer...


  • Basingstoke, United Kingdom TD SYNNEX UK Limited Full time

    At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team...


  • Basingstoke, Hampshire, United Kingdom Lavazza Professional UK Full time

    Job DescriptionLavazza Professional UK is seeking a Customer Success Manager to join our Local North Sales team. As a key member of our team, you will be responsible for driving customer growth and retention through effective account management and business development strategies.Key responsibilities include:Analysing customer buying patterns and menu...


  • Basingstoke, Hampshire, United Kingdom Tangent International Full time

    About Tangent InternationalTangent International is an innovative company based in Reading, UK. We are seeking a highly skilled Customer Success Ambassador to join our team on a 12-month extendable contract.


  • Basingstoke, Hampshire, United Kingdom Kone México Full time

    Job OverviewKONE México seeks a highly skilled Customer Retention Specialist to join our team. This role plays a crucial part in ensuring the success of our core 1 and core 2 maintenance customers.


  • Basingstoke, United Kingdom Awe Plc Full time

    AWE is currently recruiting a Customer Contracts Specialist to join the team to provide support in the operation and implementation of Customer Contracts processes.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Location: RG7 4PR , located between Reading and Basingstoke, with free onsite...


  • Basingstoke, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Basingstoke** **Basic salary £30,000pa, OTE £34,000pa** **5 day working week including Weekends on a rota** **Create experiences you can be proud of.** Working with world-class brands as a Customer Relationship Specialist, you’ll have the drive to deliver outstanding and trusted experiences for our...


  • Basingstoke, Hampshire, United Kingdom Metro Bank Plc Full time

    Metro Bank Plc has been recognized as a 'Most Loved Workplace.' This achievement reflects our commitment to fostering a positive and inclusive work environment.As a Customer Experience Specialist, you will be responsible for providing top-notch service to our customers, demonstrating extensive knowledge of our products and services.Key Responsibilities:You...


  • Basingstoke, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Toyota Basingstoke** **Basic salary £28,000pa, OTE £32,000pa** **5 day working week including Saturday** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family...


  • Basingstoke, United Kingdom Rockfield Specialist Recruitment Full time

    This is a fantastic opportunity to join a fast growing and evolving global FMCG manufacturer as a lead product developer, managing the pipeline of concept-to-launch product development, working at the forefront of food technology and sustainability, developing new products and driving innovation and excellence for a range of market-leading global consumer...


  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    Vistry Group, the UK's leading provider of affordable mixed-tenure homes, is seeking a skilled Residential Customer Service Specialist to join its team in Hampshire. This role offers an exciting opportunity for an individual with excellent customer service skills and experience working in a similar environment.The ideal candidate will have a good...


  • Basingstoke, United Kingdom Rockfield Specialist Recruitment Full time

    Job Description:Rockfield Specialist Recruitment is seeking a Director of Product Innovation to lead concept-to-launch product development, driving innovation and excellence in food technology and sustainability for global consumer products.Key Responsibilities:• Develop and implement NPD strategies that meet customer needs and business objectives•...


  • Basingstoke, United Kingdom Rockfield Specialist Recruitment Full time

    About This Opportunity:We are seeking a Product Development Lead to join our team at Rockfield Specialist Recruitment. As a key member of our global consumer products team, you will be responsible for leading concept-to-launch product development, driving innovation and excellence in food technology and sustainability.Responsibilities:• Develop and...


  • Basingstoke, United Kingdom CV-Library Full time

    Role: Customer Support Specialist Location: Basingstoke Salary: £25-27k Role Overview: As a Happiness Team Member, you'll be at the forefront of our mission to provide exceptional after-sales support. You'll handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported. Your ability...