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Residential Customer Service Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Vistry Group Full time

Vistry Group, the UK's leading provider of affordable mixed-tenure homes, is seeking a skilled Residential Customer Service Specialist to join its team in Hampshire. This role offers an exciting opportunity for an individual with excellent customer service skills and experience working in a similar environment.

The ideal candidate will have a good understanding of Microsoft Office, Excel, and Outlook, as well as the ability to handle complaints and difficult situations with tact and professionalism. A calm and cheery personality, patience, and problem-solving skills are essential for this role.

We offer a competitive basic salary of £25,000 per annum, plus benefits such as private healthcare, enhanced maternity and paternity leave, and a contributory pension scheme. Agile working arrangements are also available.

This role is perfect for someone who enjoys working with people, is organized, and has excellent communication skills. The successful candidate will be responsible for addressing and responding to customer issues in a prompt and organized manner, delivering an excellent customer service experience, and liaising with internal departments to ensure seamless communication.

In addition to the competitive salary and benefits, we offer opportunities for career development and growth within our company. Our core values of integrity, caring, and quality shape all we do, and we are committed to making Vistry a great place to work.