Customer Service Consultant

3 months ago

Sutton Coldfield, United Kingdom Dignity Full time

Customer Service Consultant - Nights

Working Pattern - 4 nights on/4 nights off - 10pm to 8.30am

Salary £20,508.12 plus annual shift allowance of £5,177.52

Dignity Funerals are a leading provider of funeral-related services, committed to delivering compassionate care and support to families during their time of need. With a strong focus on professionalism and empathy, we strive to uphold the highest standards in everything we do.

As a Customer Service Consultant at Dignity Funerals, you will play a pivotal role in providing empathetic and compassionate support to bereaved customers who reach out to us during their time of need. You will be the first point of contact for individuals navigating the funeral service process, offering a comforting voice and a reassuring presence during a challenging period. Your primary responsibility will be to respond to first calls from bereaved customers, listening attentively to their needs, and guiding them through our services with care and compassion.

Key Responsibilities:

- Responding to first calls from bereaved customers with sensitivity and empathy, providing a supportive presence during their time of grief.
- Offering compassionate guidance and assistance to customers as they navigate the funeral service process, answering inquiries about our services, pricing, and procedures with professionalism and accuracy.
- Listening attentively to customers' needs and concerns, offering reassurance and comfort as needed, and providing information about available support services.
- Collaborating closely with internal teams to ensure seamless coordination of services for bereaved families, demonstrating a commitment to delivering exceptional customer service at every touchpoint.
- Maintaining a high level of professionalism and empathy in all interactions with customers and colleagues, upholding the values and standards of Dignity Funerals.
- Demonstrating a willingness to learn and grow in the role, actively seeking feedback and opportunities for professional development to enhance bereavement support skills.

Qualifications and Skills:

- Previous experience in customer service or a related field, with a strong emphasis on empathy and compassion.
- Exceptional communication skills, both verbal and written, with the ability to convey empathy and compassion over the phone.
- Empathetic and compassionate nature, with a genuine desire to support individuals during times of grief and loss.
- Strong active listening skills, with the ability to understand and respond to customers' emotional needs with sensitivity and understanding.
- Ability to remain calm and composed in high-pressure situations, while maintaining professionalism and empathy.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Proficiency in computer skills and familiarity with CRM systems is desirable.

Why Join Us:

- Make a meaningful difference in the lives of bereaved families by providing essential support and guidance during their time of need.
- Join a compassionate and supportive team dedicated to upholding the highest standards of care and professionalism in the funeral service industry.
- Opportunity for personal and professional growth in a rewarding role that values empathy, compassion, and integrity.
- Competitive salary and benefits package, including opportunities for advancement and career development within Dignity Funerals.

Join us at Dignity Funerals Limited in our mission to provide comfort and support to families during their most difficult times, and help us uphold the values of empathy, compassion, and professionalism in everything we do.

**What are the next steps?**

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

LI-KP1

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