Customer Service Consultant

5 months ago


Sutton, United Kingdom Active Recruiting Consultants Ltd Full time

**Great chance either for a recent graduate or someone with phones-based customer experience to break into the UK’s biggest sector & all the opportunity it can offer. Company known for developing people.**
- **Job Title/Location**:Customer Service Consultant, Epsom/WFH
- **Salary**:£24,000 - £25,000 + bonus c.£1,000 + pension
- **WFH**:Working week is 3-4 days office, 1-2 days WFH. Training is 100% office based
- **Requirements**:Strong telephone-based experience in any sector. Graduates also considered with again, some phones-based customer service experience
- **Role Snapshot**:Liaising with new/prospective customers, answering queries, promoting product benefits and about 20% of your time is admin related

**The Company**: Our client is a highly professional business of c.200 people who base their customer services model on just that, first rate customer service, as opposed to the hard sell. Mortgages and Investment/Savings products are their key markets and this role exposes you to both.

**The Role**: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by our client. You are responsible for outlining the benefits of the relevant products and services, but without ‘selling or offering advice’. A real focus on providing information through 1st class customer service - the main elements of the role are as follows:

- Maintain knowledge of all products & services including ISA’s, Bonds & Mortgages
- Deal with telephone calls promptly, accurately and efficiently
- Promote products and services, but without ‘selling’ & carry out market research
- Proactively follow up enquiries & call existing mortgage customers
- Contact customers periodically regarding services and products
- Occasionally attend events and other functions to promote products and services
- **Hours: Monday to Friday, 9am - 5.30pm**_

**Skills / Experience Required**: For this Customer Service Consultant role our client will consider people who have strong telephone-based experience and recent graduates who have some customer service experience, including some phones-based experience. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

**Additional Information**:This Customer Service Consultant post is a great opportunity for career progression. Salary is to £25,000 along with an annual bonus, good company benefits inc. pension, professional study sponsorship and free car parking. The company bonus would mean approx. an additional £1,000 on top of your basic salary.
- **The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has c.30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, sales support, marketing, underwriters and more related roles. Check the website and feel free to call Darren Snell at any time.**_

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Sutton, SM2 6LE (preferred)

Work Location: In person



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