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Customer Service Representative

2 months ago


Sutton Coldfield, Birmingham, United Kingdom Reed Full time

{"Job Title": "Customer Service Agent", "Job Type": "Full-time, Temporary (6 months)", "Location": "Morden", "Salary": "£16.00 per hour", "Job Description": "Reed is seeking a dedicated Customer Service Agent to join their public sector team on a temporary basis for 6 months. This role is ideal for an individual with a strong background in customer service who is adept at handling inquiries and providing exceptional support to the public.", "Responsibilities": ["Respond to customer inquiries via phone, email, and live chat in a courteous and professional manner.", "Provide accurate information and assistance to customers, ensuring their queries are resolved promptly.", "Maintain a high level of product and service knowledge to offer solutions and support.", "Record details of customer interactions and transactions, tracking all inquiries and comments.", "Collaborate with team members to ensure a consistent and high-quality service experience.", "Handle and resolve customer complaints or escalate issues as necessary.", "Meet personal and team targets for service efficiency and quality.", "Proven experience in a customer service role.", "Excellent communication and interpersonal skills.", "Ability to work effectively both independently and as part of a team.", "Strong problem-solving skills and the ability to think on your feet.", "Familiarity with customer service software, databases, and tools.", "Ability to handle stressful situations with patience and professionalism.", "Opportunity to work within the public sector and contribute to the community.", "Gain valuable experience in a supportive and dynamic environment.", "Be part of a dedicated team committed to providing excellent public service.", "To apply for the Customer Service Agent position, please submit your CV and a cover letter detailing your previous customer service experience and why you are interested in this temporary role."]}