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Customer Service Representative

2 months ago

Sutton Coldfield, Birmingham, United Kingdom Dimensions Specialist Recruitment Ltd Full time
Customer Service Associate Role

We are seeking a skilled Customer Service Associate to join our team at Dimensions Specialist Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide information on products and services offered to existing customers.
  • Take calls from customers and deal with all levels of enquiries in a clear and concise manner to ensure customer satisfaction.
  • Undertake general day-to-day administration duties, including all aspects of mortgage accounts procedures.
  • Prepare and issue standard or dictated letter responses to savings customers.

Requirements:

  • Proven communication and organisational skills.
  • Experience gained within a customer service environment, dealing with customer enquiries.
  • Ability to be organised, articulate, and willing to learn.

About Us:

Dimensions Specialist Recruitment Ltd is an award-winning financial services organisation that prioritises employee well-being and offers ongoing training and career development opportunities.