Customer Service Representative

3 weeks ago


Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time
Join Our Team as a Customer Service Telephone Advisor

We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell and James Hardie brands. Our innovative approach is changing the way Europe builds, and we're setting new standards in areas such as lean manufacturing, demand creation, and implementing our push-pull strategy.

About the Role

We're seeking a Customer Service Telephone Advisor to join our team at our office in Sutton Coldfield, UK Head Office. As a key member of our customer service team, you will be responsible for:

  • Order processing (SAP) including planning and organizing the logistics
  • Enquiries over the phone and per email from partner and end user
  • Customer and master data maintenance for national and international partners
  • Processing of customer complaints and credit notes
  • Department-related tasks or projects as required
Requirements

To be successful in this role, you will have:

  • Completed a commercial apprenticeship with professional experience in the office
  • Confidence in using SAP R/3 and MS Office
  • A friendly, winning, and confident manner that inspires our local partners and team
What We Offer

We offer continuous, individual development opportunities and the freedom to participate in processes and projects. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.



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