Customer Service Representative

1 day ago

Sutton Coldfield, Birmingham, United Kingdom ARC Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at ARC, a specialist in Financial Services recruitment. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling queries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service via phone, email, and other communication channels
  • Handle customer queries and resolve issues in a timely and professional manner
  • Work closely with internal teams to resolve customer issues and improve overall customer experience
  • Maintain accurate records and reports of customer interactions
  • Participate in ongoing training and development to improve customer service skills and knowledge
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Proven experience in customer service, preferably in a financial services environment
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to maintain confidentiality and handle sensitive information
What We Offer

We offer a competitive salary, annual bonus, overtime, and good company benefits, including pension and professional study sponsorship. You will also have the opportunity to work with a dynamic and experienced team, and to develop your skills and knowledge in a supportive and collaborative environment.

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