Referral Co-ordinator
4 months ago
Management of service To receive referral information predominately from UHP or LCC. Acting as first point of enquiry. Booking and monitoring referrals into the service. Share information with those who are required in the implementation of the plan; this may include reablement therapy services, long term conditions nurses, specialist nurses etc.
Completing and sending referrals for planned resources as appropriate. Providing good quality advice and information to both customers and professionals within own limitations appropriately. Complete administrative activities associated with implementing the customer plan; this will include documentation of all customer/service-related contacts. Ensure that all components of the customer plan are implemented as requested i.e.
Ensure that all office support services e.g. post, fax, filing, photo copying, are delivered in a timely manner. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
To remain flexible and responsive to urgent requests to ensure provision of an efficient and effective service. Maintain accurate up to date patient records To collect and enter statistical data relevant tot eh service in line with Livewell South west and department policy and procedure. Organisational To manage and prioritise workload while ensuring responses to deadlines are met in an environment where the workload is essentially predictable To ensure recording, completion and maintenance of accurate and up to date documentation on required/appropriate systems i.e. Care First 6, iPM and ePEX in accordance with national and organisational legislation, policies and procedures.
Report any data/telephony/system faults and queries. To take a flexible approach in supporting the work of the team/group. To collect and enter statistical data relevant to the work in line with organisational and team policies and procedures. To be aware of and implement the organisations policies and procedures including health and Safety; the prompt recording of any accident, incident or other untoward event involving self, customers or other staff, taking reasonable care for personal health and safety and adhering to organisational policies.
To keep updated of policy changes and developments with the organisation and implement relevant policies, protocols and guidelines. Clinical To seek advice and supervision from staff within the team as necessary to ensure appropriate auctioning of customer plans. To ensure that individual customers, their relatives and carers, are fully informed of and consent to the proposed plan. Due to the diverse and complex nature of the customer group this requires the ability to communicate complex information and to meet a range of levels in understanding and to overcome such barriers as; hearing loss, cognitive impairment, dysphasia, pain, fear, social and cultural differences.
To provide planned and spontaneous advice and instruction on specific elements of the customer plan to relatives, carers and other agencies involved in the customers care in order to ensure consistency of approach. To work jointly with other health and social care colleagues and services to ensure customers identified rehabilitation and care needs are met. To liaise with the group on the assessment for, and ordering of equipment and minor adaptations in line with organisational and departmental policies and procedures. To maintain accurate, comprehensive and up-to-date customer records in line with organisational and team policies and procedures.
To actively participate in own development and identify personal development and training needs. To undertake supervision in line with the organisations supervisions policies. To participate in the organisations yearly staff appraisal in line with policies including the formulation of Personal Development Plans. To attend mandatory and relevant training.
To contribute to the development of the role profile To support new team members of all disciplines. Staff management & development Demonstrate own activities to new or less experienced employees. Financial management To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager Monitor stock e.g. stationery and order supplies and equipment as required within the business area.
Undertake surveys or audits as directed.
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Referral Co-ordinator
4 months ago
Plymouth, United Kingdom Livewell Southwest CIC Full time21 hours per week. We have an exciting opportunity for a Referral Co-ordinator, within our Livewell Referral Support Service (LRSS) Referral Hub at Windsor House. Part time hours or a job share would be considered for this position. The successful applicant will be working within a small administrative team supporting the processing of referrals on behalf...
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Referral Co-ordinator
5 months ago
Plymouth, United Kingdom Livewell Southwest Full timeBed Bureau To support the Bed Bureau team managers with data and information required to enable the running of the service. To use a variety of IT systems to produce reports and data for analysis by the Bed Bureau team managers. To hold data base information to support the Bed Bureau team managers with the daily management and coordination of the service...
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Referral Co-ordinator
4 months ago
Plymouth, United Kingdom Livewell Southwest Full timeThe Referral Co-ordinator will be responsible for the triage and coordination of throughput through the Glenbourne Unit. This will include; triaging and redirecting calls, gathering thorough referral information so as to aid the nurse in charge in safe clinical decision making and monitoring barriers to discharge across the unit and taking steps to reduce...
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Referral Co-ordinator
4 months ago
Plymouth, United Kingdom Livewell Southwest CIC Full time37.5 hours per week. The Referral Coordination Team based at the Glenbourne Unit is looking to recruit a Referral Coordinator to join their established team. We are seeking a new Referral Coordinator in the continued delivery of excellent care provided to users of our service and their families. You will be someone with a passion for and experience of...
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Care Co-ordinator
5 months ago
Plymouth, United Kingdom Drake Medical Alliance Primary Care Network Full timeKey tasks 1. Enable access to personalised care and support a. Take referrals or proactively identify people who could benefit from support through care co-ordination. b. Have a positive, empathetic and responsive conversations with people and their families and carer(s), about their needs. c. Increasing patients understanding of how to manage and improve...
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Mdt Co-ordinator
4 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeTo provide comprehensive administrative support to the Paediatric Complications of Excess Weight (CEW) Service in accordance with relevant policies, procedures, protocols and guidelines. To support the CEW coordinating referrals into the UHP and RCHT Tier 4 services. To be part of the MDT, hub and spoke and support the team in hybrid working. - The...
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Specialty Co-ordinator for Multiple Sclerosis
6 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time**Speciality Co-Ordinator**: Line manage a team of medical secretaries to deliver a high quality service. Responsible for ensuring that the team is supervised on a day to day basis, monitoring workloads, and providing the service line management team with updates using routine and exceptional reporting processes. Ensure sufficient cover at all times. Work...
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Referral Co-ordinator
5 months ago
Plymouth, United Kingdom Livewell Southwest Full timeMAIN DUTIES/RESPONSIBILITIES General Unit Overview Understand how referrals arrive to the unit. This referral process will involve taking detailed information and recording effectively through system one. The developmental coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the...
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Referral Co-ordinator
7 months ago
Plymouth, United Kingdom Livewell Southwest Full timeArrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed. Maintain accurate and timely...
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Referral Co-ordinator
6 months ago
Plymouth, United Kingdom Livewell Southwest Full timeDimensions and Context of Role To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support in the allocated service areas ensuring business priorities are met for...
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Referral Co-ordinator
5 months ago
Plymouth, United Kingdom Livewell Southwest Full time**Please see the attached Job Description and Personal Specification** To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support in the allocated service area...
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Service Delivery Co-ordinator
5 months ago
Plymouth, United Kingdom Fluid Branding Full timeKnowledge and Specific Job Skills SummaryAt least 3 years experience in a production planning, customer service or administrative role Clear and professional communication ability Excellent attention to detailStrong supplier relationship skills Knowledge of manufacturing methods and branding techniquesKnowledge of standard quality control and product...
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Mdt Co-ordinator
4 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeTo provide comprehensive administrative support to the Paediatric Complications of Excess Weight (CEW) Service in accordance with relevant policies, procedures, protocols and guidelines. To support the CEW coordinating referrals into the UHP and RCHT Tier 4 services. To be part of the MDT, hub and spoke and support the team in hybrid working.
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Camhs Early Help Liaison Practitioner
5 months ago
Plymouth, United Kingdom Livewell Southwest Full timeThe postholder is responsible for supporting the emotional, psychological and social wellbeing of children and young people with a drive for early intervention, enabling cultural change in the way first contact services can support children and young people with mental health problems. In line with 2015 “Future in Mind” strategic vision for CAMHS the...
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Camhs Early Help Developmental Band 5- 6
5 months ago
Plymouth, United Kingdom Livewell Southwest Full timeThe post holder is responsible for supporting the emotional, psychological and social wellbeing of children and young people with a drive for early intervention. Enabling cultural change in the way first contact services can support children and young people with mental health problems. In line with 2015 “Future in Mind” strategic vision for CAMHS the...
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CAMHS Practitioner
4 weeks ago
Plymouth, Plymouth, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced CAMHS Practitioner to join our team in the Early Help Pathway. As a key member of our team, you will be responsible for supporting the emotional, psychological, and social wellbeing of children and young people with a drive for early intervention.The successful candidate will actively promote...
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CAMHS Practitioner
4 weeks ago
Plymouth, Plymouth, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly skilled and experienced CAMHS Practitioner to join our team in the Early Help Pathway. As a key member of our team, you will be responsible for supporting the emotional, psychological, and social wellbeing of children and young people with a drive for early intervention.The successful candidate will actively promote...
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Developmental Camhs Liaison Practitioner
5 months ago
Plymouth, United Kingdom Livewell Southwest Full timeBand 5 Mental health practitioner The postholder is responsible for supporting the emotional, psychological and social wellbeing of children and young people with a drive for early intervention. Enabling cultural change in the way first contact services can support children and young people with mental health problems. In line with 2015 Future in Mind...
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking a highly skilled and dedicated CAMHS Practitioner to join our team at Livewell Southwest. As a key member of our Early Help and Intervention team, you will play a vital role in supporting the emotional, psychological, and social wellbeing of children and young people in our community.Key ResponsibilitiesProvide assessment and...
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Support Secretary
4 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeTo arrange for copies of scans / x-rays to forward to other Trusts and hospitals. Co-ordination of specialty in-patient and out-patient waiting lists within the framework of the Waiting List Management Policy (MGN4) Ensure GP referral letters are processed and directed to appropriate appointment office in line with Trust Waiting List Policy. Required to...
