Anu Ward Administrative Assistant

3 months ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
The purpose of this post is to provide comprehensive administrative support to our busy Acute Neurology Ward. You will be responsible for supporting the effective and efficient running of the wards alongside the Ward Manager in order to meet the ward objectives and those of the organisation.

Key responsibilities include maintaining an acute waiting list, arranging and co-ordinating patient admissions and discharges, booking into the post attending clinics on discharge and to provide day to day administrative support to the Ward Manager.

The Administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

**Main duties of the job**:

- Maintaining the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward. Organising patient admissions and discharges including transfers to and from other hospitals.
- Liaising with Medical and Nursing staff, MDT team and other departments to ensure patients investigations are carried out promptly.
- Fulfilling general administrative duties including updating files containing sensitive/ personal and confidential information relating to patients on the ward.
- Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties concerned are notified of the time/date/venue etc.
- Dealing with enquiries from service users/ relatives and visitors at time of stress and uncertainty which may be of a distressing, emotional or sensitive nature.
- Organising outpatient appointments for patients requiring follow ups post discharge.
- To assist ward managers/matrons in the investigation of non-clinical adverse events with appropriate support and supervision.
- To support the ward managers/matrons to sustain high levels of efficiency and effectiveness that ensures positive outcomes and reduces the risk of harm.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**We respect the value of difference. So, our aim is to employ people representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.**

**We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.**

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education including numeracy and literacy skills
- Computer literate

**Desirable criteria**:

- IT related qualification or equivalent
- NVQ 2 business administration

**Skills**:
**Essential criteria**:

- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.

**Knowledge**:
**Desirable criteria**:

- Working knowledge of Trusts current information systems

**Experience**:
**Essential criteria**:

- Proven previous administrative experience within the NHS setting.

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we ser

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