Ward Clerk

1 week ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**We are looking for an enthusiastic and committed Ward Clerk to provide efficient clerical support on Ward H4 at Salford Royal Hospital.**

Ward Clerks provide administrative support and act as the unit receptionist to the ward. This includes answering telephone calls, updating confidential patient data, making follow up appointments, arranging hospital transport, liaising with medical secretaries, admitting and discharging patient on electronic systems, ordering and maintaining stationary stocks.

**Main duties of the job**:
Your role will invole acting as Ward Receptionist and greeting patients and visitors, including those with communication difficulties, on arrival to the ward in accordance with Trust standards and expectations.

You will ensure that patients are shown to designated waiting areas and given information packs and/or leaflets where applicable.

You will take responsibility for accurate data entry and retrieval via computer, for e.g., patient center, case note tracking, and other systems, and ensure that discharged patient notes are returned promptly to appropriate secretaries or medical records department, including case note tracking.

You will arrange follow-up appointments if required, ensure that patient admission documentation is maintained appropriately and that a record is kept of clinical activity, as required and make sure that stationery/supplies are ordered as necessary.

You will make sure that patients' notes are made available prior to admission, that information is relayed appropriately to the multi-professional and/or multiagency teams to ensure the safe discharge and follow-up of patients and report/requisition broken or faulty equipment and furnishings within the ward/department.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**We respect the value of difference. So, our aim is to employ people representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.**

**We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.**

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Maths and English GCSE level A-C

**Knowledge, Training & Experience**:
**Essential criteria**:

- Substantial experience in a range of office / admin duties

**Desirable criteria**:

- Experience of the use of clinical systems

**Skills & Abilities**:
**Essential criteria**:

- IT Skills
- Communicates succinctly, clearly and accurately both verbally and in writing
- Be an effective team member who is able to relate to colleagues at all levels of the Trust with tact and diplomacy
- Ability to coordinate your workload and supervise members of the team, ensuring high quality, safe and effective patient care
- Organisational skills
- Keyboard / computer skills / ability to input and retrieve data.
- Able to work under own initiative and work within a team
- Ability to deal with difficult situations both on the phone and face to face.
- Understand the need for confidentiality.

**Desirable criteria**:

- Demonstrate initiative to proactively problem solve with a solution focus
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services

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