Anu Ward Administrative Assistant

3 months ago


Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The purpose of this post is to provide comprehensive administrative support to our busy acute neurology ward, including maintaining an acute waiting list, arranging and co-coordinating patient admissions and discharges, booking outpatient follow up appointments for ward discharge patients, answering phones.

The administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

**Main duties of the job**:

- Maintaining the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward. Organising patient admissions and discharges including transfers to and from other hospitals.
- Liaising with Medical and Nursing staff, MDT team and other departments to ensure patients investigations are carried out promptly.
- Fulfilling general administrative duties including updating files containing sensitive/ personal and confidential information relating to patients on the ward.
- Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties concerned are notified of the time/date/venue etc.
- Dealing with enquiries from service users/ relatives and visitors at time of stress and uncertainty which may be of a distressing, emotional or sensitive nature.
- Organising outpatient appointments for patients requiring follow ups post discharge.

**Working for our organisation**:
Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education including numeracy and literacy skills
- Computer literate

**Desirable criteria**:

- IT related qualification or equivalent
- NVQ 2 business administration

**Skills**:
**Essential criteria**:

- Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.

**Knowledge**:
**Desirable criteria**:

- Working knowledge of Trusts current information systems

**Experience**:
**Essential criteria**:

- Minimum 12 months previous administrative experience within the NHS setting.
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:



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