Global Document Production Workflow Coordinator
3 months ago
Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Global Document Production Workflow Coordinator to join our dynamic Document Services team in Manchester (remote). There are two options available for the working hours of this position: Tuesday-Saturday, 8:00am - 4:00pm or Wednesday-Saturday, 8:00am - 6:00pm.
**About Latham & Watkins**
Latham & Watkins is dedicated to hiring and developing the best and brightest. A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture - a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms.
**About the office**
The Manchester office is home to a wide range of departments and business staff who support the firm globally across a range of specialist functions from technology and human resources to finance and accounting. We value our people with an inclusive and supportive culture; our communities with our commitment to give back; and our planet through ever more sustainable operations. The Manchester office is often at the cutting edge of developing new ways to deliver first-class services to clients and colleagues, drawing on diverse backgrounds and expertise, making it a vibrant and dynamic workplace.
**About the role**
As a Workflow Coordinator, you will be responsible for coordinating department workflow, and in such capacity perform intake of document production work; clarifying instructions; negotiating deadlines; communicating status of jobs; maintaining the ServiceNow job ticketing log; distributing work to Analysts, Specialists, Proofreaders, and temporary staff; and assuring that deadlines are met. Other key responsibilities include:
- Estimating job duration and difficulty and negotiate deadlines for projects to assure that agreed-upon deadlines are achievable.
- Ensuring accurate and timely completion of assignments and responding to inquiries from customers.
- Communicating with Department staff to ensure that they are on track to meet their deadlines.
**About you**
Join our team if you:
- Exhibit the ability to understand intricacies of documents and work requests, and leverage that ability into accurate estimation of job duration.
- Display the ability to analyse/troubleshoot issues and implement appropriate solutions.
- Are able to evaluate a variety of factors to accurately ensure that demand for departmental services does not exceed capacity to deliver.
- Have excellent customer service/communication skills.
- Are a team player.
And have:
- Experience working as a Document Support or Word Processing Coordinator or Lead Operator at a professional services organization.
- Experience working as a document production specialist at a professional services organization.
We encourage you to apply
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more
Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.
Latham & Watkins' lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.
What sets Latham & Watkins apart is our commitment to our pro bono work and sustainability initiatives. Latham's dedication to pro bono work is a source of pride and reflects a fundamental part of the firm’s culture. For more information about our pro bono work, please click here.
Latham & Watkins is committed to supporting the long-term sustainability of the environment, you can find more information on our sustainability programs by visiting our Latham Sustainability webpage. #LI-SR1 #LI-Hybrid
Job Location
Manchester, Manchester, United Kingdom
Department
Global Document Services
Position Type
Full-Time/Regular
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