Housing Officer

2 weeks ago

Exeter, United Kingdom Exeter City Community Trust Full time

**Job Title**: Housing Officer

**Department**: Supported Housing

**Responsible to**: Head of Supported Housing

**Date**: 20/05/2024

**Hours**: 37.5 hours a week

**Term**: Permanent

**Salary**: £26,250

**About Exeter City Community Trust**

Exeter CITY Community Trust is Exeter’s leading health and wellbeing charity. We deliver programmes in physical activity, education, social inclusion, and health and wellbeing to tens of thousands of people throughout Exeter and Devon. We have a large and varied portfolio of programmes, each of which seeks to address a specific need of our community. We have an exciting opportunity for a motivated and likeminded person to be part of our housing scheme in Exeter.

**Job Purpose**

To deliver effective housing management services across all our property port

To complete a housing assessment with anyone who is referred into our service, discussing benefit needs, signposting for welfare advice.

To work with the team to ensure service charge and housing benefits are set up and paid on a regular basis.

To make sure properties are kept in good condition and well maintained through regular checks of the properties in accordance to health and safety regulations.

To support and co-ordinate with the support workers within the properties to help target where support is needed.

To take part on the on-call rota to support the night officers with guidance by phone.

To complete relevant administration tasks, when required, to facilitate the delivery of the supported housing scheme.

**Main Responsibilities**
- To liaise with the Head of Housing, tenants and contractors as necessary to maximize the objective of providing a quality service.
- To take appropriate action to protect _ECCT, _including identifying any activities which may result in damage to property or undue annoyance to the tenants.
- Lead on managing any reported cases of Anti-Social Behaviour (ASB) to a professional standard.
- Undertake investigations and accurately record and maintain case details, working closely with partner agencies.
- Risk assesses victims of ASB and implements appropriate support and risk plans, making referrals where necessary.
- Consider the support needs and vulnerability of the person reporting the incident, any witnesses, and the person responsible for the ASB, before agreeing the appropriate course of action.
- Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties.
- To ensure all equipment in each property is in good working order, maintained in a clean and functional state of repair, and all repairs needed in the communal areas are documented and reported.
- To positively promote the image of ECCT in all dealings with tenants and colleagues and other agencies by providing a professional and quality service.
- To provide a presence, in support of tenants, undertaking regular visits to site and reporting any suspicious or actual acts of nuisance particularly in relation to parking, loitering and rubbish at the site.
- To deal with customer enquiries, complaints, and compliments, in person, in writing and on the telephone, to a high standard, in relation to antisocial behaviour, rent, repairs, property and estate matters. Matters will be dealt with effectively to ensure that service requests and enquiries are dealt with effectively in line with the company’s service standards.
- To receive and record information regarding housing or maintenance issues ensuring the completion of appropriate paperwork including the logging and reporting to the housing manager all information as required.
- To have regard for Health & Safety issues relating to tenants of the Buildings and identify areas of concern. To report such matters to the relevant people e.g. hazardous objects, failed lighting and poor condition.
- To prepare written reports in respect of any acts of vandalism, damage, or other breaches of the tenancy for the attention of the Supported Housing Manager.
- To regularly monitor the grounds maintenance service and that work is carried out to the standards set out in the specification. To report any on-going concerns to the Supported Housing Manager.
- Taking responsibility for ensuring all issues that arise in the neighbourhood are resolved. Where unable to deliver a resolution directly, ensure that tenants are signposted to a partner agency whilst retaining ownership for resolving the issue
- Develop and strengthen local partnerships and foster positive relationships with key local contacts.
- To assist and support in the development of continuous service improvements by supporting and partaking in service improvement groups, training sessions, workshops, focus groups and other projects as required.
- To partake in a rota if needed to cover the office up to 8pm for holiday/Sickness of Night Officers.
- To undertake any other duties and responsibilities as are within

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